ManipalCigna Health Insurance

ManipalCigna Health Insurance Company Limited is the result of a collaboration between the Manipal Group in India and Cigna Corporation in the USA. Since its inception in 2014, the company has excelled in offering top-notch health insurance plans and policies. Furthermore, the company has made a significant impact by serving the healthcare needs of over 93,000 customers.

One of the key indicators of ManipalCigna's efficiency is its impressive track record in claims processing. With over 14.25 lakh claims served, the company has established itself as a reliable provider, settling an outstanding 94% of cashless approvals within a remarkably quick timeframe of 2 hours. [1]

About ManipalCigna Health Insurance

ManipalCigna's health insurance plans are designed to cater to diverse healthcare requirements. These plans provide coverage for hospitalisation, personal accidents, critical illnesses, and more. Not only this but ManipalCigna medical insurance policies also ensure a comprehensive approach to health protection. The company is committed to providing substantial coverage, with plans offering benefits up to Rs. 3 Crore, all while maintaining affordability. [2]

The table below highlights the key metrics of ManipalCigna Health Insurance:

*The percentage of claims settled by an insurance company relative to the total number of claims received is known as the Claim Settlement Ratio (CSR). Any company with a CSR of 85% or above is considered to be good to buy insurance from.

**The solvency ratio is a financial indicator that measures a company's ability to meet its long-term debt obligations and signifies its financial stability. Any company having a solvency ratio >1.5 is considered to be good to buy insurance from. [3]

*Life covered here refers to the number of people insured and the data is taken from ManipalCigna Health Insurance's official website.

Purchase ManipalCigna Health Insurance Policy either online or offline by following these processes:

Purchase ManipalCigna Health Insurance Policy via Insurer Website

Here’s how you can purchase health insurance via insurer's website:

Step 1: Go to the ManipalCigna Website

Start by visiting the ManipalCigna health insurance website [5] and enter the required details like number of adults, kids, DOB, and Gender.

Step 2: Proceed Further

After providing the details, click on the "Continue" button and you will see a list of ManipalCigna health plans. Out of all the listed options, make sure you opt for the one that satisfies your requirements.

Step 3: Premium Payment

In the next step, pay the premium for the selected medical insurance policy.

After successful payment, you will receive the confirmation of your ManipalCigna medical insurance purchase.

Offline Process

In the offline process, you can get in touch with our agents, and they will help you by giving you information about the right insurance plan for you to buy.

With the "Cashless Everywhere" feature, you can now claim reimbursements from any hospital, provided they accept this facility. However, it's crucial to inform ManipalCigna before raising the claim. For planned hospitalisations, notify your insurer at least 48 hours before admission. In emergencies, intimate them within 48 hours after hospitalisation. [6]

Please note that this service is not available in ManipalCigna’s blacklisted hospitals. [7]

Awards and Achievements of ManipalCigna Health Insurance

• Best Innovation for Product: Banking Frontier's Insure Next Awards and Conclave 2024
• Health Insurance Company of the Year: BFSI Leadership 2024
• Most Innovative Insurer of the Year 2023: FICCI Insurance Industry Awards 2023
• Leader in Customer Engagement Initiative: BFSI Tech Innovations Awards 2023
• Best Health Insurance Company: Future of Insurance Summit & Awards 2023
• Great Place to Work 2023 & 2022
• Best Health Insurance Brand: The Economic Times Best Healthcare Brands 2021
• Product of the Year Award for ManipalCigna ‘Lifetime Health’: Product of the Year 2021
• Digital Transformation Award: Red Hat APAC Innovation Awards 2020 [8]

People can use the provided contact details for seamless and efficient interaction with ManipalCigna Health Insurance Customer Care: [9]

• Toll-Free Number for Callers within India: Callers within India can dial 1800-102-4462 for assistance with ManipalCigna health insurance inquiries.
• International Contact Number: Callers outside India can contact ManipalCigna on their international helpline number +91 22 4985 4100.
• Email Support: For general queries, you can reach out to them at customercare@manipalcigna.com. In case you need help with policy alterations, you can send your requests to mychangerequest@manipalcigna.com.

Complaints & Grievance Redressal

In case of any grievance, you can take the help of the following steps:

• Priority Assistance Channels: For quick answers to your questions and concerns, call ManipalCigna at their toll-free number 1800-102-4462. The operating hours for phone assistance are between 9:00 AM to 9:00 PM.
• Written Correspondence: If you prefer written communication, you can email your queries to headcustomercare@manipalcigna.com. Specifically for senior citizens seeking assistance, there is a dedicated email address seniorcitizensupport@manipalcigna.com.
• Mailing Address for Grievances: In case you need to address any grievances through traditional mail, you can write to the Grievance Management Cell at: Grievance Management Cell, 401/402, Raheja Titanium, Western Express Highway Goregaon (East), Mumbai – 400 063. [10]

NOTE: If you encounter any concerns or grievances, InsuranceDekho can also provide assistance. You can contact Mr. Rohit Khurana, the Grievance Redressal Officer, at grievance@insurancedekho.com. If your concern remains unresolved, you have the option to escalate the matter to the Principal Officer at PO_GIBPL@girnarinsurance.com. For additional details, please visit our Grievance Redressal page. [11]

1. https://www.manipalcigna.com/
2. https://www.manipalcigna.com/health-insurance
3. https://irdai.gov.in/web/guest/document-detail?documentId=4273788
4. https://www.insurancedekho.com/health-insurance
5. https://www.manipalcigna.com/health-insurance
6. https://www.manipalcigna.com/claims
7. https://www.manipalcigna.com/documents/20124/4385093/Exception+List+for+Cashless+%26+Reimbursement_March%2723_V1.pdf?download=true
8. https://www.manipalcigna.com/about-manipalcigna
9. https://www.manipalcigna.com/contact-us
10. https://www.manipalcigna.com/grievance-redressal
11. https://www.insurancedekho.com/grievance-redressal