Reliance Health Insurance

Reliance General Health Insurance is one of the renowned companies in the Indian general insurance sector. The company performs some of the essential operations for the Reliance Anil Dhirubhai Ambani Group and offers a wide range of comprehensive health insurance plans for its customers.

Incorporated in 2000, the insurance company now has 10,000+ network hospitals and 127 branches across India with a 99.90% claim settlement ratio. Over 5 Crore+ Indians rely on Reliance General Insurance products tailored to cater to different requirements, including motor, home, travel, health, etc.

About Reliance Health Insurance

Reliance General Health Insurance has been one of the prominent players in the insurance market since 2000. Many customers across India trust its customised health insurance plans that offer financial support and security during medical emergencies.

Be it hospitalisation expenses, critical illness treatment costs, or maternity coverage, the insurance company comes with a wide range of insurance plans for your health issues and medical concerns. Based on the health condition, customers can scroll through the online portal, compare, and choose a suitable plan as per their needs.

Online Process

Purchase Health Insurance with InsuranceDekho

Purchase Reliance General health insurance online from InsuranceDekho using the following steps:

Step 1: Make a visit to InsuranceDekho’s official portal and choose health from a wide range of options available on the header.

Step 2: You will be redirected to a new page requesting details such as your name, gender, and mobile number. Provide the requested details and proceed with OTP verification to create your account.

Step 3: After verification, it will drop questions like "When are you planning to purchase the policy?". Select an answer from the options available and click on the "View Quotes" button.

Step 4: Under health insurance coverage, add family members for whom you want to purchase a policy.

Step 5: Provide details of each family member added in the previous step, such as their age.

Step 6: Before pressing the “Submit and View Quotes” button make sure to fill in your email and city details as it is mandatory. Now, view quotes, compare, and select a plan that fits your needs.

Step 7: Choose your plan's policy period and make online payment.

Offline Process

If you are not sure about the online process, go with the offline method to purchase a suitable health insurance plan from Reliance General Insurance. All you need to do is carry essential documents and visit the nearby branch office for policy purchase. You can also coordinate with an authorised insurance agent. You will need to submit the application, requested documents, and pay the premium amount to purchase your health insurance policy.

Reliance General Health Insurance Company supports both cashless and reimbursement claim procedures. Follow these simple steps to make a claim by Reliance General Health Insurance:

Steps to Make a Cashless Claim:

Step 1: Register Your Claim

As soon as the doctor recommends hospitalisation or treatment for your health condition, reach out to the insurer via email at rgicl.services@relianceada.com or call (+91) 4890-3009. You can also submit documents for the claim process via the Reliance Self-i application.

Step 2: Get Hospitalised in a Network Hospital

For cashless treatment, visit any nearby hospital and get yourself hospitalised as soon as the claim is approved.

Step 3: Verify using Reliance Health Card

Make sure to carry your Reliance Health Card to the hospital and present it at the TPA helpdesk of the hospital for verification.

Step 4: Submit Cashless Request Form

Fill and submit the "Cashless Request Form" available at the TPA desk along with a duplicate copy of your Reliance Health Card with a photo ID.

Step 5: Authorization Process

The hospital will reach out to the RCare Health /TPA with the pre-authorization form and medical details for arranging cashless treatment via Fax/Email.

Step 5: Claim Settlement

Within an hour of receiving the pre-authorization request, RGICL will review and approve your claim request. At the time of discharge, the insured must provide all medical reports and original discharge summary to the hospital. Within three hours of receiving the discharge request, RGICL will approve your request.

Steps to Make Reimbursement Claim

Step 1: Register Your Claim

Once the doctor advises you to get hospitalised, call (+91) 4890-3009 or mail at rgicl.services@relianceada.com to connect with your insurer. Another way to register your claim is to start by submitting documents via the Reliance Self-i application.

Step 2: Pay Hospital Bills

After registration, visit a non-network hospital, get your treatment, and make all the payments from your pocket. Remember to collect payment invoices.

Step 3: Document Collection

Make sure to collect your medical bills, reports, claim forms, and other doctor consultation papers from the hospital. Submit all these documents along with a scanned copy of your health insurance document with the Reliance General Health Insurance team within 7 days of discharge.

Step 4: Claim Settlement

After receiving and verifying all the documents, the reimbursement amount as per your health insurance policy will be released.

Reliance General Health Insurance - Awards and Achievement

Reliance General Health Insurance has received various awards in Health and General Insurance. The insurance company has also been recognized by top brands for its innovative products and excellent customer service. Some of the notable awards, include:

• India’s Most Trusted Brand Awards (2021) for Best Claims Management
• The Best Brand of The Year (March 2021)
• The Best Brand of The Year (December 2021)
• The Business Leadership Awards (2021) for Innovation & Emerging Technologies Life/Health/General Insurance ​
• 5th Annual Insurance India Awards (2020)
• The Product Innovator of The Year for Health Infinity Insurance
• ​Healthcare Leadership Award (2014)

Reliance General Health Insurance provides a wide range of channels to connect with their customers and address their requests and grievances in real time.

Apart from these methods, customers can connect with InsuranceDekho's support team for assistance on call +91-755 1196 989 or send mail to support@insurancedekho.com

Complaints & Grievance Redressal

Grievance Redressal Contact Information for Insurer Website

Customers can choose from the following options to connect with a support representative for quick solutions to their complaints/grievances:

• Call ​+91 22 4890 3009 to connect with the support team and share your concern.
• Mail your concern or request to rgicl.services@relianceada.com or write a letter to Reliance General Insurance, Correspondence Unit, 2nd & 3rd Floor, Winway Building, 11/12, Block No-4, Old No-67, South Tukoganj, Near Madhumilan Square, Indore, Madhya Pradesh, India.
• If still not satisfied with the response from the support team, forward your mail to rgicl.grievances@relianceada.com
• You can even email the head for Grievance Redressal at rgicl.headgrievances@relianceada.com if dissatisfied with the service and response.
• If none of these steps work in your favour, reach out to the Insurance Ombudsman for redressal

Grievance Redressal Contact Information for InsuranceDekho

Follow these steps to submit your concerns/grievances to InsuranceDekho's support team:

• Directly communicate with the support representatives and submit your concern by dialling 7551196989
• Unsatisfied customers with the response can send their concerns via mail at support@insurancedekho.com
• You can even send letters to the Grievance Officer, Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India for further assistance.
• If any of the following steps didn't work in your favour, make a visit to the nearby branch head or check https://www.insurancedekho.com/grievance-redressal for more information.