ICICI Lombard Health Insurance

ICICI Lombard is one of the leading general insurance providers in the country. The company was founded in 2001 with a joint venture between Toronto-based Fairfax Financial Holdings Limited. It offers a well-diversified range of products to its customers through multiple distribution channels, including motor, health, crop, fire, personal accident, marine, engineering, and liability insurance. ICICI Lombard focuses on customer-centricity with its brand philosophy of “Nibhaaye vaade”. Over 36.2 million policies have been issued by the company and 2.9 million claims have been settled.[1]

About ICICI Lombard Health Insurance

ICICI Lombard Health Insurance company is working great in the field of the health insurance sector. It offers a wide range of products in health insurance which covers the expenses of health for an individual and their family. Customers love ICICI Lombard because of its quick claim intimation and also for unlimited reset benefits for the sum insured.[2]

Go through the key metrics of ICICI Lombard Health Insurance from the table below:

* Claim settlement ratio is the metric used to evaluate the insurance company on the basis of claims settled by them. The percentage of claims received and from that how much claim is settled is calculated and then the claim settlement ratio comes out. If the company has a claim settlement ratio greater than 85% then it is considered good to go for an insurance policy.

* Solvency ratio is used to calculate the financial stability of the company. It is used to measure whether the company is capable of paying its long-term debt or not.

There are two ways through which you can purchase the ICICI Lombard Health Insurance policy, one is online and another is through agents.

Purchase ICICI Lombard Health Insurance Policy via the Insurer’s Website

Please follow the given below process for purchasing ICICI Lombard Health Insurance from its official website:

Step 1: Visit the ICICI Lombard Health Insurance Website

On your search engine open the ICICI Lombard website and visit the health insurance section.

Step 2: Fill in the Required Details

Fill in the basic information required such as name, contact number, pre-existing disease, etc.

Step 3: Choose a Plan

Choose the plan and modify it by choosing the sum insured and riders according to your needs.

Step 4: Make Premium Payment Online

After choosing the plan go to the payment option and choose the payment option according to your convenience and make payment.

ICICI Lombard Health Insurance provides cashless benefits to their customers at network as well as non-network hospitals. To get a claim for planned hospitalisation you have to inform the insurer before 48 hours of hospitalisation and in an emergency you have to give information within 48 hours of admission. You have to visit the official website of ICICI Lombard and you can file your claim online by clicking on the claim option. Kindly read the terms and conditions of your policy document before filing the claim.

Awards and Achievements of ICICI Lombard Health Insurance

• CX Strategy Summit & Awards for CX Technology Implementation and the Customer Experience Team of the Year
• Assocham 14th Global Insurance Awards in ‘Highest Growth GI’ Category
• CSR Times Awards for Niranjali Initiative in the Swachh Bharat category
• Dun & Bradstreet BFSI Fintech Awards in Best Insurance Company in Non-Life Insurance sector category
• Finnoviti Awards 2022 for our Face Scan feature of IL TakeCare App[4]

To connect with ICICI Lombard Health Care’s customer service and support team you can:

• Visit IL TakeCare App
• Call on- 1800 2666
• Email at- customersupport@icicilombard.com
• Ask “Ria”(Responsive & Intelligent Assistant) and get a hassle-free solution
• Text “Hi” on WhatsApp at 7738282666

You can also connect with InsuranceDekho's Customer Support Team by sending an email to support@insurancedekho.com or by calling +91-755 1196 989.

Complaints & Grievance Redressal

ICICI Lombard has a well-settled grievance cell which will help you in addressing your concerns. You can contact them with the following information:

Write to them at Customer Support,

ICICI Lombard General Insurance Co. Ltd.

Ground floor- Interface 11, Sixth floor- Interface 16

Office no 601 & 602, New linking Road, Malad (West), Mumbai – 400064

For service requests, email them at customersupport@icicilombard.com [5]

If you have any worries or issues, you may also get in touch with Mr. Rohit Khurana, the designated Grievance Redressal Officer at InsuranceDekho, via grievance@insurancedekho.com. If your concern persists, you can elevate it to the Principal Officer by contacting PO_GIBPL@girnarinsurance.com. Further information is available on our Grievance Redressal page.