Compare & Buy Car, Bike and Health Insurance Online - InsuranceDekho
Track & Policy DownloadLogin

ManipalCigna Health Insurance Customer Care

Customer Service is very crucial in the Insurance sector where policyholders are dependent on their insurers for medical emergency coverage. Customers expect fast and accurate help during their health emergencies and providing that help on time shows the insurer's commitment towards the customers. ManipalCigna provides various ways to connect with their customer solutions team like, text messages, calls, or emails. InsuranceDekho also plays a vital role by guiding the customers to the right path with the queries they face.

Health Insurance Calculator

Whom do you want the insurance for ?

You
Couple
Family
Father
Mother

Select the age of all members

  • You

Where do you live ?

Choose required Coverage for yourself?

5 Lac
10 Lac
25 Lac
Disclaimer : Actual Premium might vary basis your location, age and number of members

ManipalCigna Health Insurance Customer Care Details

To reach the customer care of ManipalCigna health insurance refer to the details given below:-

Call to Buy 18001024464
Email customercare@manipalcigna.com
Mail ManipalCigna Health Insurance Company Limited 401/402, Raheja Titanium, Western Express Highway, Goregaon (East), Mumbai 400063.
For Service 18001024462
For Renewal 18001024465


Services Offered by ManipalCigna Health Insurance Customer Support

The services offered by ManipalCigna are as follows:-

1. Understand the policy:- Customer care helps you understand your policy and what your benefits and exclusions will be.

2. Renewing the current policy:- All queries related to the renewal of the current policy are also solved by customer care.

3. Claim:- ManipalCigna’s customer care provides help with filing and tracking the claim status. The process of claim tracking can also be verified by the customer care team.

4. Changes in the policy details:- Any personal detail changes like the name of the nominee, address, email ID, etc. can also be rectified by customer care.

5. Health Check-ups:- Booking, rescheduling, or canceling your annual health check-ups can be done through the customer care of ManipalCigna.

6. Network locating:- Locating the nearest branch or office of ManipalCigna can be confirmed by customer care.

7. Request tracking:- Any request made by the customer can be tracked with the help of the customer care of ManipalCigna.



Online Support Channels Offered by ManipalCigna Health Insurance

1. Mobile App:- By downloading the myManipalCigna App from the Play Store a customer has access to their details personal and policy-related.

2. Toll-Free Number:- A toll-free number to get clarification on your queries is provided by ManipalCigna, 18001026642

3. Callers from Outside India:- Customers from outside India can also get assistance from customer care on +91 2249854100

4. Expert Assist:- A pop-up assistance is provided on the official ManipalCigna website for faster services by customer care.


Offline Support From ManipalCigna- Major Cities and Branches

To visit the offices of ManipalCigna near you, refer to the addresses given below:-

City Address Contact
Delhi NCR/North
New Delhi Office No. 607, 6th Floor, Siddharth Palace, 96, Nehru Place, New Delhi, Delhi 110019 18001024462
Gurugram 2nd floor SCO No. 12, Sector 14, Gurugram, Haryana 122001 18001024462
Noida No. 1 Block H, Zygon Square Plot, 204 2nd Floor, 1A, Sector 63, Noida, Uttar Pradesh 201301 18001024462
West
Mumbai Raheja Titanium, 401- 402, Western Express Hwy, Geetanjali Railway Colony, Ram Nagar, Goregaon, Mumbai, Maharashtra 400063 18001024462
Pune Subhadra Bhavan, 2nd floor 1240-A, Apte Rd, Shivajinagar, Pune, Maharashtra 411001 18001024462
Ahmedabad 401, 4th Floor, Radhika House, New, Netaji Rd, opposite Mayor's House, Ellisbridge, Ahmedabad, Gujarat 380009 18001024462
East
Jharkhand Unit No.-5, 2nd Floor, Nile Commercial Complex, Chowk, Hazaribagh Rd, near Kantatoli, Bargaon, Lower Bazaar, Ranchi, Jharkhand 834001 18001024462
Bihar 5th Floor, Office No.-505, Kaushalya Estate, New Dak Bungalow Road, Bander Bagicha, Fraser Road Area, Patna, Bihar 800001 18001024462
Kolkata Unit No. 18, 4th Floor, 55, Chowringee Rd, Elgin, Kolkata, West Bengal 700071 18001024462
South
Bangalore 2nd floor Rajat Tower 4/21, 11th Main 4th Block Landmark:, and, opp. Blackberry, near to Reliance Jewels, Bengaluru, Karnataka 560011 18001024462
Kerela Church, 1st Floor Mathewsons Centre Point Mamangalam Above Kotak Mahendra Bank, nr. Mamangalam, Kochi, Kerala 682025 18001024462
Chennai 2nd floor, Dr. C. Deivanayagam Complex, 33, Venkatanarayana Rd, T. Nagar, Chennai, Tamil Nadu 600017 18001024462

Customer Support from InsuranceDekho

InsuranceDekho also helps customers with any queries they might have with either their policy or insurer. For any assistance from InsuranecDekho you can refer to the following details:-

InsuranceDekho Customer Care Contact Details
Call Us 7551196989
Email Us support@insurancedekho.com
Mail Us

Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India


Tips for Effective Communication with Customer Care

Following these few tips while contacting the insurer or customer care will make the conversation clear and fast:-

1. Policy Details:- Keep all your policy-related details ready on hand.

2. Personal Details:- Having all your details such as PAN number, Aadhaar number, etc ready also helps move the process faster.

3. Explaining queries:- Being precise and clear about your queries will help the advisor understand the problems easily and this will help them move forward with your query.

4. Records of Communications:- Keeping all the records of communication with the customer care operator handy is also essential in certain matters. Records like emails, call records, etc.



ManipalCigna Grievance Redressal Contact Information

To get your concerns or problems handled on an urgent basis you can contact ManipalCigna through the following options:-

1. Email:- headcustomercare@manipalcigna.com
2. (For Senior Citizens):- Seniorcitizensupport@ManipalCigna.com

3. Contact Number:- 18001024462

4. Mail Address:- Grievance Management Cell 401/402, Raheja Titanium, Western Express Highway, Goregaon (East), Mumbai – 400 063.



Grievance Redressal Contact Information For InsuranceDekho

InsuranceDekho also provides customer help on an urgent basis in the following ways:-

1. Email:- support@insurancedekho.com

2. Contact Number:- 7551196989

3. Mail Address:- Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India.


Health Insurance News

FAQs

  • What is a reimbursement amount?

    It is the amount paid back to you by the insurance company for admissible medical expenses you have incurred.

  • What is planned hospitalisation?

    When you plan your treatment in advance, it is called planned hospitalisation. The intimation of such hospitalisation should be given a minimum of 3 days before the date of hospitalisation.

  • What is a cashless claim? Please explain.

    In a cashless claim, you need not to pay any amount to the hospital for getting admission and availing treatment. To avail cashless treatment, get medical treatment at network hospitals of ManipalCigna. 

  • Is cashless claim treatment available at ManipalCigna?

    Yes, cashless claim treatment is available at ManipalCigna. To get this benefit, you need to avail treatment at a ManipalCigna network hospital. 

  • What is the reimbursement claim?

    Reimbursement claim means ManipalCigna refunds all the amount incurred during the treatment at a non-network hospital. This is applicable when you don’t find a network hospital in your city and choose to seek treatment at a non-network hospital by paying hospital bills and other amounts from your pocket. After getting discharged, you will need to send all the documents to ManipalCigna to receive the amount. 

  • What are the documents required for reimbursement claims at ManipalCigna?

    The list of documents you need to send to ManipalCigna for a reimbursement claim is original hospital bills, original discharge summary, other reports like medicine bills along with the prescription, test reports, attending physician’s reports, surgeon’s reports, etc. and follow-up checkup reports if you have any.  

  • Is cashless facility available in all cities of India?

    To know the right answer, we advise you to visit the official website of ManipalCigna wherein you will find a list of network hospitals. Or you can contact us anytime at our toll-free number 7551-196-989. 

  • How to calculate the Claim Settlement Ratio (CSR) of ManipalCigna Health Insurance?

    To calculate the Claim Settlement ratio of ManipalCigna Health Insurance, you can use the formula given below:
    Claim Settlement Ratio=(Total claims settled or paid)/(Total claims received+Outstanding claims at the beginning of the year).

  • How to process cashless insurance claim settlement of ManipalCigna Health Insurance?

    To process cashless claim(s) under ManipalCigna Health Insurance, you are required to follow the steps given below: 

    • Intimate ManipalCigna Health Insurance 3 days prior to admission in case of planned hospitalisation and within 24 hours of hospitalisation in case of emergency hospitalisation 
    • Show your health card and a valid photo ID at the network hospital 
    • Your documents will be verified by the insurance company 
    • If the claim has been made in accordance with the terms and conditions under the policy, then the insurer will settle the bill directly at the network hospital. 
  • How to make reimbursement claims under health insurance plans offered by ManipalCigna Health Insurance?

    To make a reimbursement claim under ManipalCigna Health Insurance, you are required to follow the steps given below:

    • Intimate ManipalCigna Health Insurance about the treatment
    • Avail the required treatment at the non-network hospital of your choice and pay the bill from your own pocket
    • Submit the claim documents to the corporate office or the nearest branch of ManipalCigna Health Insurance 
    • The insurance company will verify your documents and pay for the treatment if the claim made by you is in accordance with the terms and conditions of your policy
  • What is the time frame within which the hospitalisation must be reported to ManipalCigna Health Insurance?

    In case of planned hospitalisation, you must convey ManipalCigna Health Insurance 3 days in advance by contacting them on the toll-free number 1800-419-1159. Whereas, in case of emergency hospitalisation, the insurance company should be informed on the same number within 24 hours of hospitalisation. 

  • What is the Claim Settlement Ratio of ManipalCigna Health Insurance?

    As per the IBAI’s General Insurance Claim Insights Handbook For Policyholders-5th Edition, the Claim Settlement Ratio of ManipalCigna Health Insurance for the financial year 2019-20 is 85.72%. 

  • Whom should I contact for claim intimation and settlement?

    You can notify either InsuranceDekho or ManipalCigna directly by calling on their customer care numbers for planned or emergency hospitalisation. FYI, InsuranceDekho's toll-free number is 7551196989

  • What is the time limit for claim submission in the case of the cashless facility?

    You need to submit the claim within 15 days from the date of discharge from the hospital.

User Reviews

Write your review
What users are saying
  • All
  • Price
  • Helpful
  • Network Hospitals
  • Claim
  • Renew
  • Premium
  • Top up
  • Critical Illness
  • Trustworthy and Reliable

    I chose InsuranceDekho because of its reputation for being trustworthy. They are partnered with reputed insurance companies, giving me peace of mind about my coverage. I purchased the ManipalCigna Health Insurance that has been great for me.

    J
    ManipalCigna
    By Jasmin Kaur
    On: Jul 04, 2024
  • Helped secure my future with a...

    For my health insurance requirements, I chose ManipalCigna, and I'm really happy with my choice. I was able to quickly evaluate their plans and identify the best fit for me because of InsuranceDekho. Plans from ManipalCigna offer peace of mind because of their broad coverage and ability to be adjusted to meet my requirements. Their extensive hospital network guarantees that the best medical treatment is always available. Knowing that ManipalCigna has my back gives me comfort.

    M
    ManipalCigna
    By Mayank Gaur
    On: Jun 26, 2024
  • Helpful to find the closest ne...

    Impressed by Manipal Cigna's wide network of hospitals. Smooth claim settlement and good value for money. InsuranceDekho helped me locate the network hospital under Manipal Cigna’s network when I needed a hospital urgently. Thank you InsuarnceDekho for helping me in my times of need.

    M
    ManipalCigna
    By Mohd. Amaan
    On: Jun 10, 2024
  • Help received to locate the ne...

    Impressed by Manipal Cigna's wide network of hospitals. Smooth claim settlement and good value for money. InsuranceDekho helped me locate the network hospital under Manipal Cigna’s network when I needed a hospital urgently. Thank you InsuarnceDekho for helping me in my times of need.

    L
    ManipalCigna
    By Lakshay Chauhan
    On: May 28, 2024
  • InsuranceDekho helped clear my...

    InsuranceDekho convinced me to purchase health insurance online even though I was hesitant. Their portal made the entire process easier, and it was simple for me to compare various plans. I'm sure now that I made the best decision for my family and myself by buying the ManipalCigna health insurance.

    K
    ManipalCigna
    By Kunal Yadav
    On: May 28, 2024

Network Hospital in Popular Cities

CityNo of Hospital
Patna63
Gurgaon63
Lucknow51
Kolkata99
Thane92
New Delhi284
Nagpur84
View All