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Bajaj Allianz Health Insurance Customer Care

Bajaj Allianz Health Insurance has been a trusted source for many people across India with a supportive customer care team. The customer care executives at Bajaj not only assist you with the policy and claims but also provide support throughout the journey. Whether you need guidance with the claim procedure, or policy updates or need quick solutions to your concerns, the team ensures you get full assistance in real-time. Find more details about customer care and nearest branch offices below.

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Bajaj Allianz Health Insurance Customer Care Details

Feel free to reach out to the Bajaj Health Insurance support team using the following details:

Call at

1800-210-1030

WhatsApp at

+91 75072 45858

Missed Call Facility

8080945060

SMS Facility

SMS < WORRY > to 575758

Email at

bagichelp@bajajallianz.co.in

Mail at

Bajaj Allianz House, Airport Road, Yerawada, Pune-411006

For senior citizens

seniorcitizen@bajajallianz.co.in

24x7 Roadside Assistance

1800-103-5858

Toll free number for intermediaries

1800-209-7073

Services Offered by Bajaj Allianz Health Insurance Customer Support

Some of the best services covered by the Bajaj Health Insurance Customer Care team include:

  • Policy Issuance Tracker: The customer care team allows users to easily track the status of their policies as well as informs them about policy details and other terms and conditions.
  • Policy Details and updates: If the customer demands a change in their personal information, the support team provides full assistance.
  • Claim Registration and Status Enquiry: The support team helps the insured in the claiming process and filing documents. It even allows individuals to easily track their claim status by providing the right policy number and claim number.
  • Premium Calculator: The Bajaj team provides different calculation tools for getting a premium amount. All you need to do is fill in certain information and the premium calculator will provide an instant quote for your selected policy.
  • Grievance Redressal: The support team even takes care of your grievances and concerns related to delays in the response or service dissatisfaction. One can even reach out to the head or nearby Grievance Redressal Officer for faster response.
  • Policy Renewal: The team notifies the insured about renewal issues and sends reminders so that they may not miss the real benefits.
  • Network Locator: Enables insured individuals to locate nearby network hospitals, branches, and network garages.

Online Support Channels Offered By Bajaj Allianz Health Insurance

Customers can use the following channels and methods to reach Bajaj Health Insurance’s support team at any time:

  • Live chat option: Live chat option: Customers can reach out to customer care executives 24x7 using the live chat feature. Get immediate assistance by sending a "hi" at +91 75072 45858. The support team will provide the required help and quickly respond to your query.
  • Email Support: Another secure way to send inquiries and get an appropriate solution is via email. One can send mail to bagichelp@bajajallianz.co.in highlighting the issue in detail to the support team. Usually, the team responds within 24-48 hours after receiving the query with detailed solutions.
  • Missed Call Facility: Customers can send missed calls at 80809 45060 or SMS < WORRY > to 575758 for quick support and assistance related to any policy.
  • Raise a Request: Customers can even raise a request for their policy and gain quick results as well as track status.
  • FAQ Support: One can find solutions from the frequently asked questions provided on the FAQ page for their queries.
  • Mobile App: Download the Bajaj Insurance app from the Google Play Store or the Apple App Store to get policy details, track status, and assistance easily via mobile.
  • Social Media support: One can get quick updates or send queries using social media channels, i.e. Twitter, Facebook, or Instagram.
  • BOING Chatbot: Customers can connect with smart care executives at any hour using the chat feature available on the official portal.

Offline Support from Bajaj Allianz - Major Cities and Branches

For offline support, visit the nearest branch office of Bajaj Health Insurance. Here are the region-wise branch office details of Bajaj Health Insurance for your reference:

City

Insurance Ombudsman

Address

Contact

Email

Ahmedabad

Shri Collu Vikas Rao

Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad

Pincode : 380 001

079 - 25501201/02

bimalokpal.ahmedabad@cioins.co.in

Bengaluru

Mr Vipin Anand

Jeevan Soudha Building,PID No. 57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru

Pincode : 560 078

080 - 26652048 / 26652049

bimalokpal.bengaluru@cioins.co.in

Bhopal

Shri R. M. Singh

1st floor,"Jeevan Shikha", 60-B,Hoshangabad Road, Opp. Gayatri Mandir, Bhopal

Pincode : 462 011

0755 - 2769201 / 2769202

bimalokpal.bhopal@cioins.co.in

Bhubaneswar

Shri Manoj Kumar Parida

62, Forest park, Bhubaneswar

Pincode : 751 009

0674 - 2596461 /2596455

bimalokpal.bhubaneswar@cioins.co.in

Chandigarh

Mr Atul Jerath

Jeevan Deep Building SCO 20-27, Ground Floor Sector- 17 A, Chandigarh

Pincode : 160 017

0172-2706468

bimalokpal.chandigarh@cioins.co.in

Chennai

Shri Somnath Ghosh

Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai

Pincode : 600 018

044 - 24333668 / 24333678

bimalokpal.chennai@cioins.co.in

Delhi

Ms Sunita Sharma

2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi

Pincode : 110 002

011 - 23237539

bimalokpal.delhi@cioins.co.in

Guwahati

Shri Somnath Ghosh

Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati


Assam

Pincode : 781001

0361 - 2632204 / 2602205

bimalokpal.guwahati@cioins.co.in

Hyderabad

Shri N. Sankaran

6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad

Pincode : 500 004

040 - 23312122

bimalokpal.hyderabad@cioins.co.in

Jaipur

Shri Rajiv Dutt Sharma

Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur

Pincode : 302 005

0141- 2740363/2740798

bimalokpal.jaipur@cioins.co.in

Kochi

Shri G. Radhakrishnan

10th Floor, Jeevan Prakash, LIC Building,

Opp to Maharaja's College Ground, M.G.Road, Kochi

Pincode : 682 011

0484 - 2358759

bimalokpal.ernakulam@cioins.co.in

Kolkata

Ms Kiran Sahdev

Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, Kolkata

Pincode : 700 072

033 - 22124339 / 22124341

bimalokpal.kolkata@cioins.co.in

Lucknow

Shri. Atul Sahai

6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow

Pincode : 226 001

0522 - 4002082 / 3500613

bimalokpal.lucknow@cioins.co.in

Mumbai

Mr Vipin Anand

3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai

Pincode : 400 054

022 - 69038800/27/29/31/32/33

bimalokpal.mumbai@cioins.co.in

Noida

Shri Bimbadhar Pradhan

Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P

Pincode : 201301

0120-2514252 / 2514253

bimalokpal.noida@cioins.co.in

Patna

Ms Susmita Mukherjee

2nd Floor, Lalit Bhawan, Bailey Road, Patna

Pincode : 800 001

0612-2547068

bimalokpal.patna@cioins.co.in

Pune

Shri Sunil Jain

Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune

Pincode : 411 030

020-24471175

bimalokpal.pune@cioins.co.in

Customer Support From InsuranceDekho 

Feel free to get in touch with InsuranceDekho's advisor for policy details, plan comparisons, claim process support, and other queries associated with Bajaj Health Insurance plans using the following details:

InsuranceDekho Customer Service & Support Contact Information

Call us at

+91-7551196989

Email us at

support@insurancedekho.com

Mail us at

Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India

Tips for Effective Communication with Bajaj Health Insurance Customer Care

When communicating with the insurer's support team directly make sure you do not miss the following things:

  • Policy Details: Always keep the documents and details related to the policy handy to avoid delays from your end.
  • Personal Details: Often executives ask for certain personal details to quickly check on the policy, so make sure to keep the documents like PAN card, Aadhar, or Voting ID details ready for faster communication.
  • Explain Query: There is no need to worry or hesitate while communicating with the support team. Just try to be clear and concise when explaining your query to the support person.
  • Communication Record: Keep all the past communication records open in your tabs or screen for quick revert, including your reference number or any previous mail sent/received to/from the executives.

Bajaj Allianz Grievance Redressal Contact Information

Here are the following ways using which customers can connect with the Bajaj Health support team for queries or concerns that need immediate attention:

  • Send a quick email with your request/complaint to the officials at bagichelp@bajajallianz.co.in
  • Send a "hi" at +91 75072 45858 or call 1800-210-1030 for quick assistance.
  • Customers can also submit their requests or concerns using the online grievance portal [2]
  • Write to Mr. Jerome Vincent (Grievance Redressal Officer) at ggro@bajajallianz.co.in if not satisfied with the response.
  • Customer can even send a missed call at +91 80809 45060 OR SMS <WORRY> To 575758 if need to talk to the care specialist related to the unresolved query.

Grievance Redressal Contact Information for InsuranceDekho 

Connect with the InsuranceDekho team at grievance@insurancedekho.com in case your query goes unresolved. You can choose from other options by visiting https://www.insurancedekho.com/grievance-redressal

Health Insurance News

FAQs

  • In how many days you need to file a claim with Bajaj Allianz Health Insurance?

    The policyholders need to submit the claim form along with the documents for the reimbursement of the claim within 15 days from the discharge date of discharge from the hospital.

  • Is there any limit for the number of claims that can be made in a year?

    The policyholders can make as many claims as possible in a year, but the total amount of claim can’t exceed the sum insured under the plan.

  • Where can I submit the documents of my claim?

    The policyholders need to submit the documents of the claim at the nearest branch of Bajaj Allianz Health Insurance.

  • In how much time Bajaj Allianz Health Insurance settles the claim?

    Bajaj Allianz Health Insurance generally settles the claim, if not rejected, within 7 working days of the receipt of the last necessary document, but will not take more than 30 days.

  • What is the claim settlement ratio of Bajaj Allianz Health Insurance for the financial year 2018-19?

    The claim settlement ratio of Bajaj Allianz Health Insurance for the FY 2018-19 is 93.68%.

  • What is the Claim Settlement Ratio of Bajaj Allianz General Insurance?

    As per IBAI’s General Insurance Claim Insights Handbook For Policyholders-3rd and 4th Edition, the Claim Settlement Ratio of Bajaj Allianz General Insurance for the financial years 2017-18 and 2018-19 is 93.95% and 93.68% respectively.

  • How to calculate the Claim Settlement Ratio (CSR) of Bajaj Allianz General Insurance?

    The Claim Settlement Ratio of Bajaj Allianz General Insurance is calculated using the following formula:

    Claim Settlement Ratio = (Total no. of claims approved/Total no. of claims received)x100

  • What is the time frame within which the hospitalisation must be reported to Bajaj Allianz General Insurance?

    You must report Bajaj Allianz General Insurance as soon as possible in case of hospitalisation. You can inform them about the same by calling 1800-209-5858 or writing at bagichelp@bajajallianz.co.in. 

  • How to process cashless insurance claim settlement of Bajaj Allianz General Insurance?

    To process cashless insurance claims under health insurance plans offered by Bajaj Allianz General Insurance, you are required to follow the steps given below:

    • Visit a network hospital of your choice and intimate the insurance company by calling them on their toll-free number 
    • Show your Bajaj Allianz Health ID card along with the valid ID proof at the hospital 
    • Fill in the pre-authorization form. The hospital will then send the same to Bajaj Allianz Health Administration Team (HAT).  
    • Your documents will then be verified by the insurance company.
    • If the claim made was in accordance to the terms and conditions of the policy, then your request will be accepted and the insurance company will settle the bills directly at the hospital. 
  • How to make reimbursement claims under health insurance plans offered by Bajaj Allianz General Insurance?

    Making a reimbursement claim under the health insurance policy offered by Bajaj Allianz General Insurance is as simple as making a cashless claim. You need to follow steps for the same:

    • Get hospitalised at a non-network hospital of your choice and avail the required treatment. 
    • Pay from your own pocket for the treatment availed at the hospital.
    • Collect all the documents related to your treatment from the hospital. These include original discharge summary document, KYC form, medicine bills, all laboratory tests, receipts, etc. 
    • The insurance company will verify your documents and will accept the claim request if it was made in accordance to the terms and conditions of the policy. 
    • The insurance company will then pay you for the treatment availed.

User Reviews

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  • User-Friendly Interface

    The website is very user-friendly, even for someone like me who isn't very tech-savvy. I could easily navigate through the different options and find the right health insurance plan. Buying Bajaj Allianz through InsuranceDekho has been easy and straightforward.

    S
    Bajaj Allianz
    By Sumit Yadav
    On: Jul 04, 2024
  • Quick Services

    InsuranceDekho made purchasing Bajaj Allianz health insurance simple. I was able to quickly and simply examine several Bajaj Allianz policies using their website, taking into account elements like coverage and cost. I was able to choose a plan that provided me with the ideal mix of price and advantages. The InsuranceDekho team's assistance also made the entire procedure hassle-free. I am appreciative of their help in getting my health insurance.

    A
    Bajaj Allianz
    By Aarti Raghav
    On: Jul 02, 2024
  • Helped me find an affordable p...

    InsuranceDekho’s process of choosing the best health insurance helped me secure my health and have financial support during medical emergencies. For many years, Bajaj Allianz has been my dependable healthcare partner. Their insurance policies are extensive and provide coverage for a variety of medical costs. I can rest easy knowing my health is in capable hands with Bajaj Allianz. Thank you InsuranceDekho for helping me find my way to Baja Allianz and helping with all my concerns throughout the way.

    K
    Bajaj Allianz
    By Kashin Bajaj
    On: Jun 26, 2024
  • Great customer service staff w...

    My purchase of Bajaj Allianz Health Insurance with InsuranceDekho has left me quite happy. The portal simplified and expedited the process of comparing various plans. The entire procedure was expedited, and I was grateful for the supportive assistance I received at every stage. It made purchasing insurance a simple process.

    M
    Bajaj Allianz
    By Mohd Amaan
    On: Jun 20, 2024
  • Best health insurance chosen

    The health insurance plan from Bajaj Allianz provided me with the peace of mind I needed for the welfare of my family. They were an easy pick because of their broad coverage and effective claim settlement procedure. It was obvious to select Bajaj Allianz via InsuranceDekh. I could confidently choose the best insurance with their user-friendly interface and professional advice, knowing that I was investing wisely in family health.

    A
    Bajaj Allianz
    By Adhiraj Singh
    On: Jun 12, 2024

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