Compare & Buy Car, Bike and Health Insurance Online - InsuranceDekho
Track & Policy DownloadLogin

HDFC ERGO Health Insurance Customer Care

The HDFC ERGO customer support team plays a significant role within the framework of health insurance provision. They serve as a primary interface for policyholders and their function involves simplifying intricate aspects of health insurance policies, providing clarity on coverage details, offering guidance, and much more.

When you need to use your health insurance, the customer support team helps you through the claims process. This ensures a smooth experience when you're sick or facing a medical emergency, making you happy and satisfied.

Furthermore, the customer care team of HDFC ERGO medical insurance plays an integral role in addressing inquiries related to policy specifics, premium payments, and renewal protocols. Moreover, customer care enables people to make knowledgeable decisions about their healthcare coverage by raising awareness.

Health Insurance Calculator

Whom do you want the insurance for ?

You
Couple
Family
Father
Mother

Select the age of all members

  • You

Where do you live ?

Choose required Coverage for yourself?

5 Lac
10 Lac
25 Lac
Disclaimer : Actual Premium might vary basis your location, age and number of members

HDFC ERGO Health Insurance Customer Care Details

If you wish to get in touch with the customer service and support team at HDFC ERGO Health Insurance, you can connect with them using the contact details mentioned below [1]:

HDFC ERGO Health Insurance Contact Details

Contact Number (For New Policy)

02262426242

Customer Helpline Number (For Claim, Renewal & Other Queries)

02262346234 / 012062346234

Whatsapp Number

8169 500 500

Email ID

nsp@hdfcERGO.com (Network Hospital Issues)

preauth@hdfcERGO.com (Authorisation Issues)

Live Chat

Dia - Live Chat Assistant

Services Offered by HDFC ERGO Health Insurance Customer Support

The following services are offered by HDFC ERGO medical insurance customer care:


1. Buy Policy: HDFC ERGO Health Insurance offers a user-friendly online platform where you can easily explore, compare, and purchase medical insurance policies.


2. Renew Policy: Policyholders can effortlessly extend their health coverage with HDFC ERGO by renewing their health insurance policy. The insurer provides a seamless renewal process, ensuring that policyholders stay protected without any interruption in coverage.


3. Claim Process: In the unfortunate event of a medical emergency, HDFC ERGO simplifies the claims process. Their customer support team guides you through the necessary steps and facilitates a quick and efficient settlement of your claims.


4. Email Policy Copy: Receive your policy documents promptly via email, allowing you to conveniently store and access them whenever needed.


5. 80D Tax Certificate: HDFC ERGO Health Insurance provides the essential 80D tax certificate, enabling you to claim deductions on health insurance premiums as per Income Tax regulations.


6. Update Contact Details: The HDFC ERGO customer service channel Buy Policy: HDFC ERGO Health Insurance offers a user-friendly online platform where you can easily explore, compare, and purchase medical insurance policies tailored to your needs, ensuring a straightforward and secure buying process.


7. Make Changes/Endorsements: HDFC ERGO facilitates hassle-free changes and endorsements, allowing you to customise your coverage as circumstances evolve.


8. Claim Registration: Initiating a claim with HDFC ERGO is an easy process. The insurer ensures a prompt response to your claim registration and offers you the required support during challenging times.


9. Track Claim: Stay informed about the status of your claim in real-time with HDFC ERGO as the company provides a tracking mechanism.


10. e-KYC Registration: Simplify the verification process by completing your Know Your Customer (KYC) requirements online with HDFC ERGO.

Online Support Channels Offered by HDFC ERGO Health Insurance

HDFC ERGO offers the following support channels to the policyholders:


1. Live chat with Dia: You can engage in real-time conversations through live chat with Dia, HDFC ERGO's virtual assistant. This channel offers immediate assistance for queries and concerns.


2. Request a Callback: Users can opt for a callback by filling out a form online. This service allows customers to schedule a call at their convenience.


3. HDFC ERGO Application: Access HDFC ERGO insurance services on the insurer's mobile application. The app provides a user-friendly interface for policy management, claims, and other related services.


4. WhatsApp: Send "Hi" on WhatsApp number 8169 500 500. This channel offers a convenient and instant way to connect with HDFC ERGO.


5. Servicing-related Helpline: Reach out to HDFC ERGO's helpline numbers 02262346234 or 012062346234 for servicing-related inquiries, including claims, renewals, and general queries.


6. Contact on Buy Policy: For those looking to purchase a new HDFC ERGO medical insurance plan, contact the number 02262426242.

Customer Support From InsuranceDekho

You can even contact the InsuranceDekho customer support [14] team in case you need any help with your HDFC ERGO health insurance policy:

InsuranceDekho Contact Details

Contact Number

+91-7551196989

Email ID

support@insurancedekho.com

Address

Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India

Tips for Effective Communication with Customer Care

The tips for effective communication with the customer support team are as follows:


  • 1. Keep ID Documents Ready: Keep your identity documents like PAN card, Aadhaar, or Voter ID nearby. It helps confirm who you are if needed during your talk with customer service.


    2. Speak Clearly: When you ask questions or explain things, make sure to do it in a clear and simple way. This helps the customer service people understand and solve your problems better.


    3. Save Records: Keep a record of all your talks with customer service, like emails and reference numbers. This way, you and the HDFC ERGO team can easily remember what you discussed and track your issues.


    4. Know Your Policy Number: Keep your policy number handy. It speeds up the conversation and makes things more efficient. Also, know the basic details of your policy so that you can talk more specifically about your HDFC ERGO medical insurance policy.

HDFC ERFO Grievance Redressal Contact Information

To address any grievances with HDFC ERGO, you have convenient options to connect with their dedicated support team. Reach out to their customer service via phone by dialing 022-6234 6234 for prompt assistance. Alternatively, you can articulate your concerns by sending an email to grievance@hdfcERGO.com.


If you are not satisfied with the response, you can write to cgo@hdfcERGO.com. Last but not least, if the issue still persists, you can escalate the matter to the Insurance Ombudsman.


Your satisfaction is their priority, and these accessible channels ensure an effective resolution of any issues you may encounter.


Grievance Redressal Contact Information for InsuranceDekho

InsuranceDekho's dedicated Grievance Redressal team is committed to assisting you with any concerns or complaints related to HDFC ERGO Health Insurance. You can reach out to Mr. Rohit Khurana, the Grievance Redressal Officer, by emailing Grievance@insurancedekho.com.


In case the issue continues, you have the option to report it to the Principal Officer at PO_GIBPL@girnarinsurance.com. For additional details and comprehensive information on the grievance resolution process, please visit the Grievance Redressal Page on the InsuranceDekho website.


Your satisfaction is our priority, and we are here to address any issues you may encounter during your insurance journey.



Health Insurance News

FAQs

  • What are the health insurance claim settlement options offered by HDFC Ergo?

    HDFC Ergo offers both, cashless treatment or reimbursement facility options to its customers for claim settlement purpose.

  • What is the process of health insurance claim intimation at HDFC Ergo?

    In order to initiate a claim, the policyholder is required to initiate contact at HDFC Ergo at 022-6234-6234. You can also initiate contact with the experts at InsuranceDekho at 7551-196-989.

     

  • When should I intimate HDFC Ergo about the hospitalisation?

    Irrespective of whether you opt for cashless treatment or reimbursement mode, make sure you inform HDFC Ergo within 24 hours (emergency hospitalisation) and within 48 hours prior to admission (planned hospitalisation), be it at a network hospital or a non-network hospital. 

  • What are the documents required for claim settlement process at HDFC Ergo?

    At HDFC Ergo, the list of documents needed for registering claim includes:

    • Duly filled and signed claim form with HDFC Ergo policy number.
    • Original discharge summary.
    • Original Investigation reports.
    • Past treatment documents, if any.
    • Medico Legal Certificate (MLC) or FIR in case of an accident.
    • Original final bill comprising detailed breakup.
    • Original payment receipt.
    • Original pharmacy invoices supported by prescriptions, etc. 
  • How to calculate the Claim Settlement Ratio (CSR) of HDFC Ergo General Insurance?

    You can calculate the Claim Settlement Ratio of HDFC Ergo General Insurance by dividing the total number of claims received by the total number of claims settled in that year. 

  • How to process cashless claims under health insurance plans by HDFC Ergo?

    As per HDFC Ergo General Insurance, it usually approves cashless health insurance claims within 20 minutes. To process cashless claim under health insurance plans by HDFC Ergo, you will be required to follow the steps given below: 

    • Fill the pre-authorisation form at the network hospital for cashless approval
    • Once the hospital updates HDFC Ergo General Insurance, then the insurance company will send you the status update
    • Hospitalisation will be done on the basis of pre-authorisation approval
    • At the time of discharge, the insurance company will directly settle the medical bill at the network hospital.
  • How to make reimbursement claims under health insurance plans offered by HDFC Ergo General Insurance?

    As per HDFC Ergo General Insurance, it usually settles reimbursement health insurance claims within 6 hours. To make reimbursement claims under health insurance plans by HDFC Ergo General Insurance, you will be required to follow the steps given below:

    • Get hospitalised at a non-network hospital, pay the bills, and preserve the original invoices
    • Register a claim by sending all the invoices and treatment documents to the insurer 
    • Your documents will be verified by the insurer. i.e., HDFC Ergo General Insurance 
    • You will receive the approved claim amount in your bank account within the stipulated time.
  • What is the time frame within which the hospitalisation must be reported to HDFC Ergo General Insurance?

    In case of planned hospitalisation, you must inform HDFC Ergo General Insurance at least 48 hours prior to hospitalisation. Whereas in case of emergency hospitalisation, the insurer must be informed within 24 hours of hospitalisation. 

  • What is the Claim Settlement Ratio of health insurance by HDFC Ergo?

    As per the IBAI’s General Insurance Claim Insights Handbook For Policyholders-4th and 5th Edition, the Claim Settlement Ratio (CSR) of HDFC Ergo general Insurance for the financial years 2018-19 and 2019-20 is 83.66% and 86.52% respectively. 

User Reviews

Write your review
What users are saying
  • All
  • Price
  • Helpful
  • Network Hospitals
  • Claim
  • Renew
  • Premium
  • Top up
  • Critical Illness
  • Customisation Options

    I liked that I could customise my health insurance plan to fit my specific needs. InsuranceDekho offers a lot of flexibility in terms of coverage and add-ons. Purchasing HDFC Ergo Health Insurance was quick.

    A
    HDFC ERGO
    By Anita Singh
    On: Jul 04, 2024
  • The affordable plan

    The health insurance plans offered by HDFC ERGO combine affordability and thorough coverage. Their policies are open and honest, devoid of any surprises or obscure language. InsuranceDekho’s easy process of choosing HDFC ERGO's health insurance made my future secure. Their commitment to client satisfaction is what makes them stand out; their support staff is always on hand to quickly resolve any questions or issues.

    M
    HDFC ERGO
    By Mukesh Yadav
    On: Jun 25, 2024
  • Comparison between plans was v...

    Using InsuranceDekho to obtain HDFC ERGO Health Insurance was a great decision. The website facilitated plan comparison, and the transaction was seamless. The customer service is excellent and the coverage is comprehensive. Extremely happy!

    V
    HDFC ERGO
    By Varsha Agarwal
    On: Jun 24, 2024
  • Fast and easy process

    Needed health insurance pronto. InsuranceDekho's comparison tool saved me loads of time. Found a plan that fit my needs and budget perfectly. HDFC Ergo helped during the most crucial times.

    S
    HDFC ERGO
    By Satakshi Soni
    On: May 29, 2024
  • Customer care assistance while...

    In all honesty, my choice of HDFC Optima Secure Health Insurance proved to be a lifesaver. It provided me with immediate assistance by paying for my unforeseen hospital bills. The procedure went smoothly, and InsuranceDekho's assistance was first-rate. I urge everyone to purchase it!

    K
    HDFC ERGO
    By Kanishka Gupta
    On: May 21, 2024

Network Hospital in Popular Cities

CityNo of Hospital
Hyderabad416
New Delhi446
Jaipur174
Mumbai281
Gurgaon100
Lucknow114
Chennai298
View All