Acko Health Insurance Customer Care

Acko Health Insurance is a leading health insurance company that offers efficient customer care services and full-time assistance. Whether you want to learn more about the policy or need assistance in the claim procedure, the customer care executives and support team at Acko Health will ensure that you receive the required help promptly. Learn more about the multiple channels for customer support, i.e. online and offline options to connect with the support team and gain proper assistance.

Some of the top services covered under Acko Health Insurance by the customer care team include:

• Policy Inquiries: Offers you complete details related to your acko health insurance policy as well as terms and conditions. Further, provides updates on add-ons, exclusions, and waiting periods.
• Policy Details Changes: The support team is available 24x7 if the customer needs any assistance with changing their credentials or information in the basic profile, i.e. their phone number, address, or PAN details.
• Claim Assistance: Customers can reach out to the customer care team for guidance on how to claim a health insurance plan. The support team can also assist in directly filing and tracking the claim status.
• Grievance Redressal: Provides quick support and assistance if a customer is dissatisfied with the service or has any concerns related to the policy delays. Customers can connect with the support team directly through offline support or mail at hello@acko.com
• Policy Renewal: The support team helps customers with downloading renewal notices or any other issues related to the renewal policy.
• Customer Support TATs: The team provides turnaround time for various service parameters, i.e., how much time it might take for a company to respond to a customer for a specific query.

Here are the multiple channels using which customers can contact Acko Health Insurance support team:

• Email Support: Customers can reach out to the support team for detailed inquiries at hello@acko.com. It might take a period of 24 hours for the support team to go through the inquiry and revert with an appropriate solution.
• Call Option: Customers have the facility to directly communicate with the customer care executives by dialing 1800 266 2256. As soon as the call gets connected, an executive will be appointed to listen your query, offer support and solution.
• Help and Support Page: Customers can on their own search a solution for their query using the help and support page.
• FAQ page: FAQs are another great service provided by the Acko Health Insurance team to help customers find solutions easily.
• Mobile App: Acko Health Insurance applications can be downloaded and installed on their mobile devices from the Google Play Store or the Apple App Store.

In order to get offline support from Acko Health Insurance, visit the nearest branch office. Here are the details of Acko’s top region-wise branch office for your reference:

In need of a suitable health insurance plan or require assistance with the claim procedure, feel free to reach out to our InsuranceDekho advisors. Use the following details if you have queries related to Acko Health Insurance Plans:

Here are the details of Acko's Major City Branches for your reference to connect and consult:

Here are a few things to keep in mind when communicating with the insurer’s support team:

• Policy and Personal Details: Keep your policy and personal (PAN, Aadhaar, etc.) details handy so that you don’t need to search for requested information last minute and cause delay.
• Be Clear and Concise: Describe your query properly and clearly to the customer care executive for faster resolution.
• Maintain records: Keep the reference numbers, emails, and other details related to your policy in a common folder for future use and reference.
• Follow up: Make a follow-up with a reference to your prior communication in case the issue isn’t resolved in the expected time.

If you need your concern or queries to be paid attention on a priority basis, you can connect with the Acko Health Insurance team using the following details:

• Email your service request/complaint to the officials at hello@acko.com
• Call the helpline number 1800 266 2256 (Toll-Free) or 1860 266 2256 to get a quick solution.
• In case the concern is taking more time than mentioned under Service Turnaround Time or there is a lack of response, the customer can write directly to grievance@acko.com
• Write to the head at gro@acko.com or call 1800 266 2256 (Toll-Free) if there is no
• response within the next 15 working days.
• If still not satisfied and customers want to take their complaints to other channels, call IRDA at 155255 (toll-free) or register an online complaint at their official website.