Aditya Birla Health Insurance Customer Care

In the insurance business, customer service is important since customers depend on insurers during their medical emergencies. Providing timely assistance during a customer’s time of need shows the insurer's commitment towards their valued customers.

Aditya Birla health insurance offers a variety of ways to contact their customer solutions team, including text messaging, phone calls, and emails. InsuranceDekho also plays an important role in directing customers to the correct resources when they have questions.

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Disclaimer : Actual Premium might vary basis your location, age and number of members

Aditya Birla Health Insurance Customer Care Details

To contact Aditya Birla's customer service, use the information provided below:[1]

Call to buy	1800 270 7000
Email	care.healthinsurance@adityabirlacapital.com
Email (for Senior Citizens)	seniorcitizen.healthinsurance@adityabirlacapital.com
Mail	Aditya Birla Health Insurance Ltd. 11th floor, G-Corp, Tech-Park, Godhbunder Road, Kasarvadavali, Thane- 400 615

Services offered by Aditya Birla Health Insurance Customer Support

Aditya Birla offers the following services:

Understand the Insurance: Customer service will help you comprehend your coverage, as well as its benefits and exclusions.

Renewing the Current Policy: Customer support can address any queries you have regarding renewing the current coverage.

Claim: Aditya Birla's customer care can help you file your claim and follow its status. Customer service representatives can also confirm the claim tracking procedure.

Changes to Policy Details: Customer service can rectify any changes in personal information, such as the nominee's name, address, or email address.

Health Check-ups: Contact Aditya Birla customer service to plan, postpone, or cancel your annual health check-ups.

Network Location: Customer service can help locate the closest Aditya Birla branch or office location.

Request Tracking: Aditya Birla's customer care may assist customers in tracking any requests they make.

Mobile App: By downloading the Aditya Birla App from the Play Store, customers may access their personal and policy-related information.

Toll-Free Number: Aditya Birla has established a toll-free hotline, 1800 270 7000, for clarity on your issues.[1]

Expert Assist: A pop-up assistance is available on the official Aditya Birla website to help customers receive faster service.

Offline Support From Aditya Birla- Major Cities and Branches

To visit the Aditya Birla offices near you, go to the addresses listed below:

City	Address	Contact
NORTH
New Delhi	HB Twin Towers, office number 104, Above Starbucks, Netaji Subhash Place, New Delhi, 110034	1800 270 7000
Gurugram	1st floor, SCO number 24, Sector 14, Gurgaon, Haryana, 122001	1800 270 7000
Noida	Shop number F6/05, Wave Silver Tower, D-6 Sector 18, Noida, Gautam Budh Nagar, U.P., 201301	1800 270 7000
WEST
Mumbai	Office number 3&4, Kamanwala Chambers, 1st floor, Sir PM Mehta Road, Fort, Mumbai, 400001.	1800 270 7000
Pune	Office number 6, Pradeep Chambers Bhandarkar Road, Pune, 411004	1800 270 7000
Ahmedabad	603/A, 6th floor, Dev Aurum, Prahladnagar, Ahmedabad.	1800 270 7000
EAST
Jharkhand	Shop number 5, GEL Churche Complex, Main Road, Ranchi, Jharkhand, 834001.	1800 270 7000
Bihar	Office number 3, Pandey Plaza, Exhibition Road, Patna, Bihar, 800001.	1800 270 7000
Kolkata	Unit number 7A/1, 7th floor, Intellect Icon, 232 Chittranjana Avenue, Girish Park, Kolkata, 700006.	1800 270 7000
SOUTH
Bangalore	2nd floor, 317/A, 9th main road, 5th block, Jayanagar, Bangalore, 560041.	1800 270 7000
Hyderabad	Office number 308, Third Floor, Legend Crystal, Mandalay Lane, Prenderghast Road, Secunderabad, 500003, Telangana.	1800 270 7000
Chennai	Bill Villa number 01, Ground Floor, Rajarathinam Street, West Tambaram, Chennai, Tamil Nadu, 600045.	1800 270 7000

Customer Support from InsuranceDekho

InsuranceDekho also assists consumers with any questions they may have regarding their insurance or insurer. For assistance from InsuranceDekho, please refer to the following details:[2]

InsuranceDekho Customer Care Contact Details
Call Us	7551196989
Email Us	support@insurancedekho.com
Mail Us	Girnar Insurance Brokers Private Limited, Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India

Tips for Effective Communication with Customer Care

Follow these few recommendations when calling the insurance or customer service to make the conversation simple and quick:-

Policy Details: Keep all of your policy-related information on hand.

Personal Details: Having all of your information ready, such as your PAN number and Aadhaar number, helps quicken the procedure.

Explaining inquiries: Being exact and clear in your queries will allow the adviser to readily comprehend the difficulties and go forward with your query.

Records of Communication: In some cases, it is also necessary to save all communication records with the customer service representative. Records such as emails, phone calls, and so on.

Aditya Birla Grievance Redressal Contact Information

To get your complaints or problems resolved urgently, you can contact Aditya Birla via the following options:[3]

Email: care.healthinsurance@adityabirlacapital.com
For Senior Citizens: seniorcitizen.healthinsurance@adityabirlacapital.com
For Grievance Redressal Officer: gro.healthinsurance@adityabirlacapital.com

Contact Number: 1800 270 7000

Mail Address: Aditya Birla Health Insurance Company Ltd. 11th Floor, G-Corp Tech-Park, Ghodhbunder Road, Kasarvadavali, Thane - 400 615

Grievance Redressal Contact Information For InsuranceDekho

InsuranceDekho additionally offers customers assistance on an urgent basis in the following ways:[4]

Email: support@insurancedekho.com

Contact Number: 7551196989

Mail Address: Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India.

References

[1] https://www.adityabirlacapital.com/healthinsurance/contact-us

[2] https://www.insurancedekho.com/contact-us

[3] https://www.adityabirlacapital.com/healthinsurance/grievances-complaints

[4] https://www.insurancedekho.com/grievance-redressal

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FAQs

When should a reimbursement claim request be submitted?
Request for reimbursement claim should be submitted within 15 days of getting a discharge from the hospital or clinic.
What is the period in which Aditya Birla Health Insurance settles claims?
Aditya Birla Health Insurance settles claims, including the rejection, within 7 working days of receiving necessary documents, but not more than 30 days.
Is there any limit for the number of claims that can be made in a year?
You can claim as many times as possible, but the total claim can’t exceed the sum insured amount under the policy.
Where can I submit my claim documents?
The policyholders are required to submit the claim form along with the documents for the reimbursement of the claim not later than 15 days from the date of discharge from the hospital at the nearest branch of Aditya Birla Health Insurance.
In how much time Aditya Birla Health Insurance settles the claim?
Aditya Birla Health Insurance generally settles the claim within 7 working days of the receipt of the last necessary document, but not more than 30 days.
How to calculate the Claim Settlement Ratio (CSR) of Aditya Birla Health Insurance?
You can use the formula given below to calculate the Claim Settlement Ratio of Aditya Birla Health Insurance.

Claim Settlement Ratio (CSR)=(Total number of claims received during a financial year)/(Total number of claims settled during a financial year+Outstanding claims at the beginning of the year)
What is the time frame within which the hospitalisation must be reported to Aditya Birla Health Insurance?
In case of planned hospitalisation, you must inform Aditya Birla Health Insurance within 48 hours of hospitalisation, whereas in case of emergency hospitalisation, the information should be conveyed 3 days prior to hospitalisation.
How to process cashless insurance claim settlement of Aditya Birla Health Insurance?
To process cashless insurance claim settlement of Aditya Birla Health Insurance is as follows:

Approach the network hospital of Aditya Birla Health Insurance

Provide the policy number or show Aditya Birla Health Insurance card at the hospital

The network hospital will submit the pre-authorization form within 48 hours of hospitalisation.

Your claim request will be reviewed by the insurance company and the decision will be conveyed to the network hospital

Once all the formalities have been completed, the insurance company will settle the bill directly at the network hospital.
How to make reimbursement claims under health insurance plans offered by Aditya Birla Health Insurance?
Given below is the process to make claim under Aditya Birla Health Insurance:

Notify Aditya Birla Health Insurance about the treatment required and get hospitalised at a network hospital or a non-network hospital of your choice.

After getting treated, payout of your own pocket at the hospital

Collect all the claim documents from the hospital and submit them to Aditya Birla Health Insurance

After verifying your documents, Aditya Birla Health Insurance will approve your claim and will you for the treatment availed. Note that you will be informed about the same on your registered phone number or Email ID.
What is the Claim Settlement Ratio of Aditya Birla Health Insurance?
As per the IBAI’s General Insurance Claim Insights Handbook For Policyholders-4th and 5th Edition, the Claim Settlement Ratio of Aditya Birla Health Insurance for the year 2018-19 and 2019-20 93.68% and 70.81% respectively.
What is Aditya Birla Health Insurance's Claim Settlement Ratio for the financial year 2019-20?
The Claim Settlement Ratio of Aditya Birla Health Insurance for the FY 2019-20 is 70.81%.

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Great Customer service
It was a smart choice to go with Aditya Birla Health for my health insurance, and InsuranceDekho made it even simpler. Their plans have a special emphasis on preventative healthcare and provide extensive coverage at reasonable costs. I like their preventative health exams and wellness initiatives because they keep me fit and active. I received competent and kind guidance from their customer service agents when I processed my insurance. Aditya Birla Health's dedication to maintaining my family's and my health is something I appreciate
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Customer Care team is an immen...
I've been a loyal InsuranceDekho customer for years now, and I couldn't be happier with their service. Whenever I need to make changes to my policy or file a claim, their team is always there to help me out. It's reassuring to know I'm in good hands with them. The helped with filing my claim for my Aditya Birla health insurance.
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On: May 29, 2024
Doubts and concerns resolved
InsuranceDekho gave me peace of mind while I was purchasing an Aditya Birla Health Insurance plan. Transparent terms and quick responses to queries. They made it easy to under the plans and made my choice easier fulfilling all my needs.
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By Ojas Chaudhary
On: May 23, 2024
Easy To Buy Online
Thanks to InsuranceDekho for helping me in purchasing the Aditya Birla Health Insurance Policy. My purchase with the InsuranceDekho company was highly worth it. Every step in the buying process was smooth and convenient. It was simple for me to compare the plans and buy through InsuranceDekho's official website. Thanks to the customer care team for helping with my purchase.
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On: Mar 12, 2024