Star Health Insurance Claim Settlement

A cashless claim can be availed only at network hospitals of Star Health. Star Health has a wide base of around 9,300+ network hospitals. The steps for the cashless claim process are as follows:

• First of all, find a Star Health network hospital in a city where you want to get cashless treatment.
• Intimate Star Health within 24 hours in emergency hospitalis
• ation and 48 hours before admission in case of planned hospitalisation.
• While visiting a network hospital, carry your Star Health ID card and one photo ID proof.
• Fill the pre-authorization request form available at the hospital and submit it to the hospital.
• After your identity is checked, the network hospital sends the pre-authorization request form to Star Health.
• Once the insurer reviews the documents, it sends an approval letter to the hospital.
• Thus, you will be able to proceed with the cashless treatment at the hospital.
• If a cashless claim denied, then the insured can file for a reimbursement claim after discharge.

How to Check Star Health Insurance Policy Claim Status

The policyholder can check their claim status either online or offline. Given below are the steps:

Online Process

In case a policyholder has recently submitted a claim request for their policy, then they can check the status of their claim by visiting Star Health Insurance official website and choosing the ‘Claim Status’ tab.
Then, on the page enter details such as Intimation number, ID card number. Click on ‘Get Claim Status’.

Offline Process

In case a policyholder is not able to check it online, they can contact claims helpdesk number on 1800 425 2255 (Toll Free Number) or they can also visit the nearest branch of Star Health Insurance company and ask the customer representative. Representatives will ask for the intimation number and ID card number. Once the policyholder has submitted the same, their claim status will be shared with them in a few minutes.