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Digit Health Insurance Claim Settlement

191 reviews Rate This
Claim Settlement Ratio93%
Network Hospitals11,300+
PED Coverage Starting From2 year
Pre-existing Disease Coverage From2 year
PresenceAcross the country
Special BenefitsMultiple Discounts such as Credit Score for Good health

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Claim Settlement of Digit Health Insurance

Go Digit General Insurance is a growing health insurance company, which offers hassle-free health claim procedures. With a network of 1,500 strategic partners that include brokers, dealers, etc. in almost 70 cities, the insurer has established a smooth claim settlement procedure in the country. Go Digit is committed to ensuring a quick and fast claim procedure through its dedicated TPA service provider. You can get your claim settled with the cashless facility or reimbursement option.

  • Claim Process for Cashless Treatment

    Cashless facility is available at network hospitals only. This is facilitated by the TPA service provider of Go Digit. The company pays directly to the network hospital so you can get cashless treatment. Here are step-by-step guides for cashless claims:

    • Look for a hospital in a city which is in the network of Go Digit
    • Inform Go Digit about hospitalisation within 24 hours in an emergency case and within 72 hours before any planned hospitalization
    • Share the health card or copy of E-cards with ID proof with the hospital authority
    • Obtain the pre-authorization form from the hospital
    • Fill and sign the form and submit it at the hospital’s helpdesk counter
    • Make sure the hospital shares the form with TPA/service provider
    • TPA makes decisions and informs the hospital directly depending on the policy terms and conditions
    • Once the request for pre-authorization is granted, ensure that the treatment takes place within 15 days of the pre-authorization approval date or before the policy expiry date
    • Go Digit can add, modify or restrict network provider for cashless facility at its sole discretion
    • Please check the applicable updated list of network providers
  • Reimbursement Treatment

    You can avail the reimbursement facility from any hospital within India. In this case, you need to make payment directly to the hospital and claim for reimbursement. Follow the below-mentioned steps for the reimbursement process:

    • Intimate GoDigit or its Service Provider/TPA within 48 hours of the date of admission
    • Submit all original documents within 30 days of the date of discharge
    • After receiving the documents, the insurer investigates and makes sure if there is no alleged injury or illness
    • Claims are settled within 30 days from the date of receipt of the last necessary document
    • In case of any delay in payment, the insurer pays interest at a rate which is 2% above the bank rate
    • If the insured member dies, the claim amount is reimbursed to the nominee as named in the policy schedule
  • Documents Needed

    Here is a list of documents required for the reimbursement claim settlement procedure:

    • Duly filled and signed claim form
    • Discharge summary and investigation reports
    • Medical Records (Indoor Case Papers, OT Notes, PAC Notes, etc.)
    • Original hospital main bill and pharmacy bill
    • Original hospital bill break-up and consultation papers
    • Prescriptions for the medicines purchased (except hospital supply) and investigations done outside the hospital
    • Digital images/CDs of the investigation procedures (if required)
    • Original invoice/sticker, post mortem report, disability certificate, etc.
    • Attending physician’s certificate, birth discharge summary, bank details with cancelled cheque
  • Incurred Claim Ratio (ICR) of Digit Health Insurance

    Incurred Claims Ratio (ICR) allows one to gauge the potential of an insurance company. It lets you know the speed of the claim procedure and productivity in terms of profit earning. Go Digit’s ICR for FY 2018-19 is 11%. 

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Digit Health Insurance Contact Details

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Claim Process at Digit Health Insurance

  • Network Hospital
  • Non-Network Hospital
  • 1

    Claim Assistance

    For any assistance or query, call InsuranceDekho at the toll-free number 755 1196 989.
  • 2

    Claim Intimation

    Emergency hospitalisation needs intimation within 24 hours and for planned hospitalisation intimate within 72 hours prior to admission.
  • 3

    Claim Processing

    Fill in the pre-authorisation form and hand it over to hospital's insurance/TPA desk to initiate claim request.
  • 4

    Claim Settlement

    Once your request is approved, claim is settled. If not approved, claim for reimbursement after discharge.
  • 1

    Claim Assistance

    For any assistance or query, call InsuranceDekho at the toll-free number 755 1196 989.
  • 2

    Claim Intimation

    Emergency hospitalisation needs intimation within 24 hours and for planned hospitalisation intimate within 72 hours prior to admission.
  • 3

    Claim Processing

    Submit claim form with original documents such as doctor’s reports, hospital bills, diagnostic tests, etc.
  • 4

    Claim Settlement

    Once your request for reimbursement of expenses is approved, the claim will be settled.

2339 Digit Cashless Network Hospitals in India

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Digit Health Insurance Claim Settlement FAQs

  • How many claims can I make in a year?

    As a customer of Go Digit, you’re free to make as many claims as you want in a policy year provided that the total amount of different claims should not exceed the total sum insured amount of the plan. 

  • Within how much time I need to inform the insurer about my hospitalisation?

    Emergency hospitalisation should be intimated within 24 hours, and for planned hospitalisation, you should intimate within 72 hours before admission.

  • What is the minimum duration of hospitalisation required to seek a claim?

    Policyholders should stay hospitalised for at least 24 hours in the hospital to get eligible for a claim. When it comes to daycare procedures, the hospitalisation period could be lesser than 24 hours.

  • What are the documents I must have to get the claims settled?

    The necessary documents that you need to have to seek a claim for your medical expenses are as follows:

    • Duly filled claim form 
    • Certificate from the doctor
    • Medicine prescriptions and bills
    • Diagnosis reports like CBC, ECG etc.
    • Discharge details and reports
    • Final receipts from the hospital
  • Where to contact for claim related assistance about Go Digit plan?

    If you require any assistance related to claim, you can call Go Digit at 24x7 customer helpline number 1800-103-4448 or 1800-258-5956 or e-mail at You can even call InsuranceDekho at toll-free number 7551-196-989 for all claim-related assistance.

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