How to Check Star Health Insurance Policy Status and Claim Status

Star Health & Allied Insurance Co. Ltd. is India’s leading private health insurance company. It was also the country's first standalone health insurance company in 2006. It has  14000+ hospital networks with a claim settlement ratio of 89.90%. Star Health & Allied Insurance has insured 17 crore lives and has a track record of settling claims in less than 2 hours. Despite being a health insurance specialist, the company provides a variety of other services, including free Telehealth consultations and free second opinions from its board-certified internal physicians. The most unique and outstanding feature of Star Health Insurance Company is that you don’t have to pay extra coverage for pre-existing conditions. 

Importance Of Star Health Policy Document 

• Documentation of any policy plays an important role in providing clarity to the insured person regarding their health insurance plans.
• Policy documents provide all the terms and conditions regarding the policy.
• It gives fairness and accountability to both the Insurer and the Insured person.
• It helps in checking the claim status for any medical requirement.

How to Check Star Health Insurance Policy Status Online

Star health insurance policy status can be checked online in two ways using the customer portal or by checking via online ticket. 

1. When Using the Customer Portal

To use the customer portal to check the health insurance policy status, you are required to follow the steps given below: 

• Visit Official Website: Visit the official website of Star Health & Alliance Co. Ltd.
• Access Claims Section: click on the claim option on the website.
• Find Claim Status Option: the claim status option will be there in the claim Section
• Enter Details: In the claim status process you need to enter the specific details which will be asked
• Claim Intimation Number: This is the claim number which is given in the claim document after the claim has been made.
• Claim ID card Number:  Enter the claim ID card number in the given field which was provided by Star Health Insurance.
• Retrieve Status: By entering all details click on “get claim status” This will initiate the claim status process.
• View Claim Status: After clicking “get claim status” you will get your claim status of Star Health Insurance. In that, you will get to know whether your claim is approved, rejected or still in process.

2. Check Via Online Ticket 

The second way to check claim status is by raising claim tickets through dedicated ticket platforms of Star Health Insurance. You can raise your query by discussing your problems in short with the customer service representative. You can choose your query online and submit it.  In case you have purchased the policy but it has not been generated, then you can visit the official website and follow these steps:

• Enter Contact Name: Enter the name in the “Ticket Information” field which was given during the purchase of the policy.
• Choose Query Type: Choose the appropriate query type from the given option available.
• Specify purchase mode: Select the purchase mode through which the policy has been purchased. This could be online, through an agent, or other methods.
• Select Policy Status: Indicate whether it is a renewal or a new policy you're inquiring about.
• Choose Policy Format: Select whether you received the policy in hard copy or soft copy format.
• Enter Location: In the "CPU" field, enter the area where you reside. This helps in directing your query to the appropriate department.
• Provide Personal Details: Fill in all the required personal details as requested on the form. This might include contact details, policy numbers, and any relevant information.
• Submit Query: Once you have filled out the form, review the information and ensure its accuracy. Then click the "Submit" button. 

How to Check Star Health Insurance Policy Status Offline

Star health insurance policy status can be checked offline in two ways-via phone call or by visiting the nearest branch. 

• Check Via Phone Call: If you are unable to access Star Health Insurance policies online, then you can opt for offline mode as well. You can call the insurer on the toll-free customer care numbers 18004252255/18001024477 anytime to get your queries solved. If you call them, then the customer care executives will quickly provide you with the solutions, provided you have your policy number handy. 
• Visit the Nearest Branch: To inquire about your star health insurance policy details and claim status offline, visit a nearby branch office. There, provide your Star health policy claim intimation number and Identity Card details to the staff. They will swiftly assist you in retrieving your claim's progress. This personalised approach ensures you receive the information you need within minutes directly from the representatives.

How to Check Star Health Insurance Claim Status

• Visit the official website of 'Star Health & Allied Insurance Company'.
• Open the 'Claims' tab within the Star Health Insurance section.
• Look for the 'Claim Status' option.
• Click on 'Claim Status' and proceed.
• Fill in your Star Health claim intimation number from the drop-down menu.
• Input your Star Health Insurance Claim ID card number (issued by the insurer).
• Click 'Get Claim Status'.
• Your Star Health Insurance Policy Claim Status will be displayed on the screen.

Feel free to reach out if you have any doubts about checking your Star health insurance policy details and claim status online or offline. Contact the dedicated customer care team at InsuranceDekho, and they will swiftly clear up any confusion you may have.

Details Required In Star Health Claim Notification Form

Following are the documents that you may require at the time of claim notification:

• Hospital name
• Star Health Policy number
• Name of the policy or claimant 
• Contact details or email ID, phone number address landmark, etc.  
• Nature of illness for health claims 
• Date, time, location, and nature of the accident (in case of an accident) 
• The starting date of the symptom  

Generally, Star Health & Allied Insurance settles claims within 2 hours, but to gain further knowledge on the process, you can check the claim helpdesk, claim intimation, claim settlement process, and claim status online.

Star Health Insurance Claim Intimation 

InsuranceDekho works towards making the health insurance claim settlement process easier for you. To understand the claim process in detail, you can connect to the customer care executives on the toll-free number 7551196989. The executives will do their best to help you understand the process.  

Star Health Customer Care Info For Common Issues

For your common issues contact Star Health at 1800 425 2255 / 1800 102 4477 to clear your queries. 

You can contact Insurance Dekho as well on Call on 755 1196 989

Email on support@insurancedekho.com 

How To Download Star Health Insurance Policy Online?

To check the status of your Star Health Insurance Policy online, go to the insurer's website and follow these steps:

• Enter the name of your Star Health Insurance policy.
• Enter your registered mobile phone number.
• To verify, enter the One Time Policy (OTP).
• Get a digital copy of your Star Health Insurance Policy.
• Customise the policy to meet your individual needs.
• Experience a quick, digital claim settlement process.

If you want assistance, the specialists at InsuranceDekho can help you fully understand the claim settlement process.

Closing Thoughts

Star Health Insurance provides a seamless and effective way to manage your policy and claims. Star Health has specialised plans like Star Health Insurance for senior citizens. You can quickly check your star health insurance policy details, claim status, renew policies, and locate network hospitals online. The company ensures quick processing with high claim settlement efficiency and minimal paperwork. One can check their claim status online just by visiting the company website. Offline, visit a nearby branch, provide the necessary details, and get your claim status within minutes. Star Health's commitment to convenience extends to customised policies and efficient digital services, making insurance hassle-free.

FAQs

Ques 1. How can I check my Star Health policy claim status online?

Ans. Visit the official Star Health Insurance website, go to the 'Claims' tab, choose 'Claim Status Option', enter your claim intimation number and Insurance Claim ID card number, and then click 'Get Claim Status' for instant results.

Ques 2. Can I check my Star Health policy claim status offline?

Ans. Yes, by visiting a nearby Star Health & Allied Insurance Branch Office. Provide your claim intimation number and Identity Card details to receive your claim status within minutes.

Ques 3. How do I download my Star Health Insurance policy online?

Ans. Visit the Star Health website, and enter your policy name, registered mobile number, and One Time Password (OTP) to access and download your policy's soft copy.

Ques 4. How efficient is Star Health's claim settlement process?

Ans. Star Health boasts a quick claim settlement process, with 90% of cashless claims settled in under 2 hours, demonstrating their efficiency and commitment to prompt service.

Ques 5. Can I customise my Star Health Insurance policy?

Ans. Yes, you can customise your policy according to your specific requirements, ensuring coverage tailored to your needs.