Oriental Bike Insurance Claim

Oriental General Insurance has made its mark in the financial year 2019-2020 through its impressive claim settlement ratio of 91.76%. It has successfully resolved the issues of its policyholders swiftly.

Oriental General Insurance has made its effort to reach out to a larger number of people by digitalizing the procedures involved in the purchase, claim and renewal of the policy. The claim settlement procedure can be conducted both online and offline as per one’s preference. It has established an efficient customer care service to guide the policyholders through the process.

List of Documents Required During Claim Settlement

Following documents are required at the time of settling a bike insurance claim:

• Duly filled and signed claim form
• Self-attested copy of Registration Certificate (RC)
• Driving license of the person driving at the time of the accident
• Policy copy
• Original repair estimate, repair invoice and payment receipt for non-cashless claims
• Original repair invoice for cashless claims.

How To Make Oriental Cashless Bike Insurance Claim?

Oriental Insurance has introduced a claim settlement through the following simple steps to offer a hassle-free experience to its policyholders.

Step 1: Contact Oriental Insurance

To intimate a new claim, you should contact the insurer within 24 hours of the accident, theft or damage of the insured’s bike. You can contact the insurer by the following means.

• By calling on its official numbers: 1800 118485/ 011-33208485 (chargeable)
• Through the official website: You have to log in using your e-mail ID or mobile number. Open the “Initiate a new claim” page, select claim type and policy number.
• By visiting the nearest branch

Step 2: Register Claim

A representative of the insurance company contacts you after the intimation. You have to inform him of the policy number, date, time and location of the incident and all other related details. The representative provides you with a claim registration number marking that your claim has been successfully registered.

Step 3: Survey of Damages

A company surveyor is sent to assess the extent of the damages caused to the bike during the accident. The surveyor estimates the cost of repair and collects the duly filled claim form, policy documents and proves of the incident.

Step 4: Claim Settlement

After assessing all the aspects, the surveyor gives approval. The insurer confirms its financial and legal liabilities and pays all the expenses of repair of the insured’s bike to the garage. The claim amount is calculated taking the deductibles and depreciation into consideration.

How To Make Oriental Reimbursement Bike Insurance Claim?

You can register a reimbursement claim if you fail to take the insured’s bike to the network garage or wish to repair it in any other garage. The insurer provides compensation for repairing the bike through a reimbursement claim. The process of placing a reimbursement claim is described in the following steps.

Step 1: Contact the Insurer

You can initiate the reimbursement process by dialling its helpline number 1800 118485/ 011-33208485 (chargeable). You can even register a claim online through its official website by logging in to your account. The insurer should be informed immediately after the accident or theft of the insured’s bike.

Step 2: Register A Claim

Oriental Insurance company executive calls you back after the intimation. You have to inform the executive about the policy number and details about the accident. You receive a unique claim reference number from the executive.

Step 3: Survey of the Damages Incurred

The insurance company appoints a surveyor to check the condition of the bike before it is sent for repairs. The surveyor produces an estimate of the cost of repair and collects the required documents, duly filled claim form and contact numbers of witnesses or photos of the incident as proves.

Step 4: Repair and Reimbursement

You can now move the bike to your desired garage and repair it at your own expense. After the completion of the repair, the bills and receipts of repair along with policy documents are to be submitted to the insurer for the reimbursement. The company verifies the case and once it passes the check, the insurer disburses the claim amount factorizing all the deductibles and depreciation.

In the case of claim settlement under Oriental Insurance Company, there are specific grounds that you need to consider so that your claim is not rejected. The insurer rejects a claim for the following reasons:

• Act of negligence
• Driving without a licence
• Misinterpretation of facts
• Registration of a fraud Claim
• Driving under the influence of alcohol/drugs
• Delay in intimation about the mishap to the insurer.

The Oriental No Claim Bonus

The Oriental General Insurance Company provides a No Claim Bonus for every bike insurance policy with a standalone own damage cover or for a comprehensive plan. The reward is given to the customer for every claim-free year and is cumulative in nature. In the fifth consecutive year, it reaches 50%. However, even a small and inconsequential claim disables the reward. Hence, every policyholder is advised to claim bike insurance only when the damage to the two-wheeler is significantly damaged.

Moreover, to keep the No Claim Bonus valid the insurance holder must also remain vigilant about renewing their bike insurance in time. In the event that the policyholder does not renew their two-wheeler insurance on time, the policy will become invalid. To steer clear of such cases the insurance providers offer a grace period of 90 days. However, any further delays will result in the cancellation of the two-wheeler insurance and the NCB. An added benefit of the NCB is that it is transferable, hence, you can then carry on the benefit if you choose to transfer to a different insurance provider or sell your old two-wheeler and purchase a new one.