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ICICI Prudential Life Insurance Claim Settlement

346 reviews Rate This
Claim Settlement Ratio97.90%
Customer Care10:00 AM to 7:00 PM
Death Benefit Paid For11,212 Policies
Presence514 Branches
Total Death Benefit Paid1,023.64 Crore

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1. Premium has been calculated for coverage till 60 years
2. Eligibility depends on income, occupation and educational qualification

Claim Settlement of ICICI Prudential Life Insurance

ICICI Prudential Life Insurance provides you with an easy, quick and hassle-free claim settlement process. ICICI Prudential has maintained a high Claim Settlement Ratio of 97.84% for the FY 2020-21. Accessibility, sensitivity and efficiency are the values that drive ICICI Prudential Life Insurance claim philosophy. The insurer has launched “Claim for Sure” for its customers that offers guaranteed 1 Day death claim settlement, payment of interest on claim amount every day of delay beyond 1 working day and quick and hassle-free claim service when your family needs it the most.

  • How To Make Claim

    ICICI Prudential Life Insurance Claim Settlement Process

    ICICI Prudential Life Insurance has a 3 step hassle-free claim settlement process. The process is as follows:

    Step 1 - Insurance Claim Reporting

    It begins with the intimation of the incident for the registration of the claim. Policyholders can register their claims online at any of our branches or via the SMS method at their convenience.

    • Call their 24x7 Claim Care Team on 1-860-266-7766
    • Visit their nearest ICICI Prudential Life Insurance branch
    • Email your claim at, 
    • SMS ‘ICLAIM <space> Policy Number’ to 56767.

    Step 2 - Insurance Claim Review

    Here the ClaimCare team of ICICI Prudential Life insurance assess your claim, inform you in case any documents are pending and raise a requirement. Its ClaimCare team is responsible for sending updates via SMSes, Calling for required additional documents and sending reminders.

    Step 3  -  Claim Settlement

    Once the claim is intimated and the ClaimCare Team receives all the relevant documents the insurer settles your claim. Moreover, to secure the amount of your claim settlement, lessen the documentation procedure and confirm your convenience, ICICI Prudential Life Insurance Company has developed electronic modes of transfer to use for the settlement of claims.

  • Documents Required

    Documents Required To Make ICICI Prudential Life Insurance Claim 

    Following are the list of documents required to raise an ICICI Prudential Life Insurance Claim:

    Claim Type

    Documents Required

    Natural Death Claim

    • Claimant's statement/claim intimation form 
    • Death certificate copy given by Local Municipal Authority
    • Nominee’s photo identification evidence and present proof of address 
    • Cancelled Cheque
    • Copy of medico-legal cause of death certificate
    • Medical records copy such as admission information, discharge or death records, test reports, etc.
    • Certificate issued by the doctor or clinic or hospital 

    Unnatural/Accidental Death Claim

    • All-natural death claim documents
    • Copy of FIR or investigation report or the report of post mortem, in case of accidental death or suicide events
    • Copy of the driving license is also required. If the assured person was driving during the accident. But it is applicable only if 'Accident and Disability Benefit Rider’ was opted)

    Health Insurance Claim

    • Claimant's statement / claim intimation form 
    • Attending doctor's certificate
    • Copy of records related to medical treatment such as admission notes, discharge and test reports.
    • Original policy certificate
    • Cancelled cheque

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Claim Process at ICICI Prudential Life Insurance

  • 1

    Claim Intimation

    In the event of the death of the life assured, the insurance company should be intimated as early as possible.
  • 2

    Submission of Documents

    For easy claim settlement, claim form, original policy document, death certificate and others documents should be submitted on time.
  • 3

    Claim Evaluation

    After successful submission of documents, the insurance company will thoroughly evaluate the claim filed.
  • 4

    Claim Settlement

    If claim request is approved, claim is settled within 30 days. In case of additional investigation, claim process may take 120 days.

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ICICI Prudential Life Insurance Claim Settlement FAQs

  • Where can I submit the documents of the claim?

    You can upload the documents online in the claim section of the ICICI Prudential Life Insurance website, or you can submit the documents at the claim desk of any of the listed branches of ICICI Prudential Life Insurance. To locate the nearest branch, visit,

  • Who receives the claim benefit?

    The claim benefit can be received by:

    • The nominee you appoint while you purchase the insurance policy or the guardian in case of a minor nominee.
    • The proposer is also known as the policyholder.
    • An assignee is a person in whose favour the policy has been assigned in case the policy is assigned.
  • What is the right time to report a claim?

    In case of a disability claim, you can report the claim within 120 days from the date of the disability. In case of critical illness or major surgery, the claim is to be reported within 60 days from the date of diagnosis or surgery.

  • What happens when the nominee dies?

    In the absence of a nominee, your family members will have to produce proof establishing their right to claim the policy benefit. 

  • What can cause the decline of a claim?

    A claim will be declined if it does not abide by the following:

    • Declaration and authorisation which were provided at the time of policy agreement and inception, as specified in the form of application
    • Terms and Conditions mentioned in the policy document.

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