ICICI Prudential Life Insurance Claim Settlement

Step 1: Contact ICICI Prudential Life

To contact ICICI Prudential Life Insurance to file a claim, you have several options: call, email, or send them an SMS. Also, if your policy was purchased through InsuranceDekho, feel free to reach out to us for assistance.

Step 2: Gather Your Documents

Gather all necessary documents, including the completed claim form, policy documents, medical reports (if applicable), the death certificate (for life insurance claims), and any other relevant required documents.

Step 3: Fill the details in the claim form

Complete the claim form that ICICI Prudential Life provides. This form will request information about the policyholder, the type of claim, and other supporting information. Make sure you fill it out accurately and thoroughly.

Step 4: Claim Submission

After filling out the form, submit the completed application and the necessary supporting documentation to ICICI Prudential Life Insurance Company.

Step 5: Keep in Touch

Maintain constant communication with your customer support team regarding the status of your claim and track the progress.

• Information About the Policyholder: You need to keep all the details, including the policy number, complete name, address, and contact information (such as phone number and email), available with you. The insurer uses these details to identify your policy and get in touch with you as required.

• Claim Type: The nature of the claim must be defined, including whether it is for a critical illness, maturity, or death.

• Details of Claimant: If you are the nominee or beneficiary and not the policyholder, you are required to provide your claimant information, which includes your relationship with the insured or the policyholder.

• Claim Contingency: Specify in brief detail the circumstances that led you to file the claim. For example, when filing a death claim, include the date and reason for the death. Define the diagnosis and medical treatment received for the critical illness claim.

• Attached Documents: Certain supporting documents are required to support your life insurance claim. In addition to medical reports, policy documents, death certificates, and any other relevant documents may also include medical certificates.

Step 1: Inform the insurance company of the accident/death immediately. You can do this by emailing, calling, leaving an SMS, or visiting your nearest ICICI Prudential branch.

Step 2: Verify your policy information twice before filing your claim online. Also, when filing a claim offline, make sure that the claim form is downloaded, filled out, completed, and duly signed at all appropriate places.

Step 3: Enter the required information about the policyholder for online claims. If offline, collect all the required documents for your claim.

Step 4: If you are the nominee and claiming online, include your information on the claim form. To file a death claim offline, simply provide the required documents.

Step 5: The ICICI Prudential Life team will review all the submitted documents to ensure that they comply with the terms and conditions of your policy. Please note that if more documents are required, your insurer will let you know quickly.

Step 6: Once you provide all the required documents with a written claim request at the nearest branch or claims cell office, your claim is formally registered.

Step 1: Visit the ICICI Prudential Life Insurance website and select the “Claims” section to track the status.

Step 2: To track the status of your claim, Select “Track Claim status” and provide your Claim ID Number.

Step 3: Now hit the “Submit” button. You may now access information regarding the status of your claim.

Step 4: You can also mail them to claimsupport@iciciprulife.com.

Offline

You can find out about the status of your claim in a few different ways that do not involve going online. To get in touch with ICICI Prudential Life Insurance Company, call their customer service line at 24x7 claim number - 1860 266 7766 (within India) or 80693 85555 (outside India), or send an SMS “ICLAIMPolicy No” to 56767. You can also choose to go to the nearest branch office of ICICI Prudential Life Insurance.

Alternate Method

You can call us at 755 1196 989 or email us at support@insurancedekho.com if you bought your ICICI Prudential Life Insurance policy through InsuranceDekho. We will help you check on the status of your claim by calling ICICI Prudential Life Insurance Company.

To speed up the process of getting your ICICI Prudential Life Insurance claim paid, you must follow these steps:

• Regular Check-Ins: Talk to your insurance company on a regular basis to see how your claim is going. Ask for an update on the status of your claim by calling or leaving them an email.

• Understand the policy: Learn about the terms and conditions of your ICICI Prudential Life Insurance Plan. Knowing the details of the coverage can help avoid confusion and speed up the claim process.

• Demand Help: If you run into any problems or delays, do not be afraid to get in touch with customer service or take the issue to higher levels of management at ICICI Prudential Life Insurance Company.

• Honesty and Transparency: When you file your claim, you should always be honest and open. Being dishonest could make processing a claim more difficult and take longer than expected.

• Get it Right: When you submit your claim, make sure you give accurate and complete information. Mistakes or missing information can slow down the claim processing time.

• Document Submission on Time: You must promptly send in all necessary documents, such as claim forms, medical reports, receipts, and other important papers.

This is how you can contact us:

• Contact Us: Call our customer service number at 755-1196-989. This helpline number is open 24 hours a day, excluding national and holiday holidays. You can call us at any time, and our team will be happy to help you with any questions or concerns you have about your policy or claims.

• Send Us an Email: If you would rather talk to us by email, you can email us at support@insurancedekho.com. Our team will get back to you right away with the information you need.