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When did you buy your car?

Have you made a insurance claim in the previous year?


  • Why do I need to fill up the proposal form for buying Insurance?

    A proposal form is a contract between the insured and the insurer, which contains relevant and necessary details about the insured, his past policy and his vehicle details. It is, therefore, necessary to fill in correct details in the proposal form for future reference/proof.

  • I have my vehicle’s registration number, how can I get my policy number?

    To get your policy number, please contact the New India Assurance (NIA) office.

  • I have purchased my policy from a Maruti dealer and I am unable to renew the policy online

    A policy issued through Maruti dealer cannot be renewed online. Please contact the nearest Maruti dealer or NIA office for the renewal of the policy. Alternatively, give us a call at 7551196989 or visit us at and we will help you with your policy renewal.

  • Can I pay my car insurance premium online?

    Yes, you can pay the premium online using any Debit/Credit card or Net Banking.

  • What are the documents required to file a claim with New India Car Insurance?

    Documents to be submitted at the time of filing a claim are :

    • Document such as claim intimation received by the insurer
    • Copy of policy and receipt of payment of premium
    • Completed claim form
    • A copy of the driving license
    • Certificate of registration of the vehicle
    • An estimate of repairs and a stamped receipt from the repairer
    • Bills of repairs that have already been done at approved garages
    • Road tax verification
    • Copy of Police FIR along with the original (for verification)
    • Fitness Certificate, etc.( in applicable cases).

  • What is the coverage provided under the Solatium Fund Scheme?

    The scheme was introduced by the Central government to compensate for the ‘Hit and Run’ victims. In case of death, the compensation amount in Rs 25,000 and for serious injuries, the amount is Rs 12,500.

Third Party

  • Why do I need to purchase a third-party liability insurance policy?

    First and foremost, a third-party liability insurance policy is mandatory as per law. Secondly, it insures your vehicle against third-party liabilities that include injury/death of a person and even property damage. Moreover, the liability only policy sold by New India Assurance also offers personal accident cover to policyholder.

  • What is not covered under a third-party liability policy?

    Generally, third-party liability policy does not cover the vehicle itself against any sort of damage.. New India third party car insurance also insures the policyholder (in case personal accident cover is opted for).

  • Can I renew my policy online?

    Yes, you can renew your car insurance policy online via debit/credit card or net banking. Place a call at 7551196989 (Insurancedekho) to know the process in detail.

  • Is there any way to get a duplicate copy of my car insurance policy?

    Yes, if you have lost your policy, then you can avail a duplicate copy of same against a minimal charge. You need to submit a written application to the company in order to avail a duplicate copy.

  • Is it necessary to lodge an FIR after an accident?

    Yes, it is necessary to lodge an FIR at the nearest police station and a copy of the same needs to be submitted to the company.


  • What if I do not renew my car insurance policy?

    It is highly recommended to renew your car insurance policy on time so that you can continue to enjoy its features and benefits. Also, having at least an active third-party liability cover for your car is mandatory as per the Indian Motor Tariff. Therefore, we would suggest always renewing your car insurance policy before expiry as it is mandatory as per law and also provides coverage for your car. If you do not renew your car insurance plan, apart from legal troubles, you can also have to face a financial crisis in case of a mishap and you will also lose benefits like No Claim Bonus, etc.

  • Do I need to submit any document during car insurance policy renewal?

    When you renew your car insurance policy online, there is no need to produce any document and you just have to enter your basic details like car insurance policy number or customer ID with which you can proceed with payment and get your policy renewed. However, if you are renewing your policy offline, then you can ask for the document related queries from the customer care team of the insurance company or can also make a visit to the nearest branch.

  • Do I need to pay for No Claim Bonus Discount?

    No. No Claim Bonus (NCB) is offered by the insurance company to policyholders as a reward for not raising any claim in the financial year during the policy term, hence, it comes free of cost. Moreover, the discount rate provided under the NCB increases with every successive claim-free year for up to 5 years without any break in the policy or claim in between.

  • What if I am eligible for GST exemption?

    Car insurance premiums are actually calculated with applicable ‘Goods & Services Tax’. In case you are eligible for GST exemption, you will have to submit relevant documents (GST certificate) at the nearest New India Assurance branch or enter your GST number while renewing your car insurance policy online. This will revise your car insurance renewal cost and deduct the GST amount from it.

  • How can I check my policy renewal payment status?

    To check your payment status for car insurance policy renewal, you can visit the website of the New India and click on the ‘Check Payment Status’ option under the Quick Help tab. Enter the respective Quote No. and Order ID of your car insurance to proceed and you will get the status of your policy renewal.


  • What is No Claim Bonus (NCB)?

    NCB is a discount offered to a policyholder when no claim is filed during the tenure of the policy. Moreover, the discount accumulates over the years (up to 5 years) for every claim-free year.

  • What is Underwriting?

    It is an assessment of material facts and the risks to decide whether to accept an insurance contract and also the rate of premium.

  • How does comprehensive plan differ from a third-party liability policy?

    A comprehensive policy offers much more than basic third-party liability coverage. Besides covering third-party liability, it also covers the vehicle against for its own damages incurred in an accident or any other mishap.

  • What is excluded from New India comprehensive car insurance policy?

    Situations which are not covered under the New India comprehensive car insurance policy are Wear and tear of the car, Electrical or Mechanical breakdown, Damages caused to tyre, tube, or engine, Accidents occurred while driving without driving license, and Accidents occurred under the influence of intoxicants like liquor or drugs.

  • Can I transfer my car insurance policy?

    Yes, you can transfer your car insurance policy to a new owner after filing a written request to the company following a process called ‘policy endorsement’. There is a nominal fee that is applicable in case of transfer of the vehicle.


  • Who decides the claim amount in case of an accident where a third-party suffered loss?

    The claim amount is evaluated and decided by the court of law. However, New India Assurance car insurance provides unlimited coverage in case of death or injury (depending on the extent and severity of the injury sustained) and compensates third property damage expenses up tp Rs.7,50,000.

  • What amount will I have to bear during a claim settlement?

    You will need to pay compulsory excess, liabilities on your part, also known as deductibles. The surveyor will report to the rest of the evaluated expenses to the company for further processing of the claim settlement process.

  • Do I need to pay anything at the garage for my car’s repair?

    Yes, you need to pay your part of liability, while the company pays the rest. Moreover, in case of reimbursement claim settlement, you need to pay the entire amount for the time being but the company will reimburse its part later.

  • How much time does it take for claim settlement?

    New India Assurance generally settles the claim instantly after completion of all formalities. However, in case of reimbursement claim settlement, the process may be extended for a few more days.

  • What if my car is damaged in a riot or civil unrest?

    New India comprehensive car insurance policy covers damage imparted on the vehicle in a riot and civil unrest.

Zero Depreciation

  • Till when can I include the zero depreciation add-on cover in my car insurance policy?

    You can include the zero depreciation add-on cover from New India Assurance Company Limited to your comprehensive or standalone own-damage policy till your car’s age is not more than 34 months.

  • What factors determine the premium price of the zero depreciation cover?

    Factors that determine the premium price of zero depreciation add-on cover are as follows:

    • Car’s age
    • Car’s model
    • Car’s registered location, etc.

  • When can I get zero depreciation cover added to my comprehensive car insurance policy?

    You can add this zero depreciation coverage in your comprehensive car insurance policy at the time of purchase or renewal of your policy.

  • I have a liability-only car insurance policy. Can I add zero depreciation cover in it?

    No, you can not add the zero depreciation cover to your liability-only policy. It can be added to only with comprehensive/standalone own-damage car insurance policy.

  • Can I add any other add-on cover with the zero depreciation cover in my policy?

    Yes, you can include all the add-on covers offered by the New India Assurance Company Limited to your comprehensive or standalone own damage policy in addition to zero depreciation add-on cover.

Premium Calculator

  • What factors can affect the premium of a car insurance policy?

    There are various factors that can affect the amount of premium of a car insurance policy such as Anti-theft Devices, Insured Declared Value (IDV), Year of Registration, No Claim Bonus (NCB), Number of Add-ons and so on.

  • How can a car insurance premium calculator help me?

    The car insurance premium calculator can assist you in getting the accurate premium amount for car insurance plans and IDV of your car which are offered by different insurers in the market. With this information, you can select an affordable plan and make prudent decisions in relation to car insurance.

  • What details are required to be filled on the car insurance premium calculator?

    You need to enter details like make, model and variant of the car, fuel type of the car, RTO location of the car, engine capacity of the car, registration year of the car, and so on, on the premium calculator to get the premium amounts offered by different insurance companies.

  • Where can I find the premium calculator to calculate the premium for my policy?

    You can get the best premium calculator to compute the premium and IDV for your plan at the official website of InsuranceDekho, i.e.,

  • Can I use the premium calculator to calculate the premium for my old car?

    Yes, you can use the premium calculator to calculate the amount of premium for your old car.

Add On

  • Which add-on covers are provided by New India for its car insurance plans?

    Various add-on covers are offered by the New India car insurance add-on cover such as Zero Depreciation Cover, Engine Protection Cover, No Claim Bonus Protection Cover, Road Tax Cover, Return to Invoice Cover, and Personal Belonging Cover.

  • Is it necessary to buy an add-on insurance cover?

    No, it is not compulsory to include an add-on cover in your car insurance policy and it is purely up to you for an add-on cover or not.

  • Will I have to pay for an additional amount to buy an add-on cover?

    Yes, you will have to pay for an additional amount of premium to include an add-on cover in your car insurance plan along with the premium of your base policy.

  • When can I purchase the New India car insurance add-on covers?

    You can buy the add-on covers either at the time of car insurance policy purchase or during the car insurance policy renewal process.

  • How many add-on covers can I opt for at a time?

    You can purchase as many add-on covers as you want to include in your car insurance plan at a time based on your budget and needs.

Policy Download

  • What is the New India car insurance policy document?

    New India car insurance policy document is a legal agreement between the New India Assurance and the policyholder, wherein they enter into an insurance contract. The document consists of all the information of the insurance plan such as exclusions, inclusions, coverage provided, etc.

  • How can I download my New India car insurance policy online?

    New India car insurance policy download can be done by simply visiting the official website and choose ‘Download your policy’ from the top. Then, enter either your contact number or email-id and click on ‘Proceed’. On the displayed web page enter your policy number and other details as asked. From there, you can easily download your policy.

  • How can I make corrections to my New India car insurance policy online?

    To make necessary changes to your New India car insurance policy document, you need to simply get into contact with the customer care helpline at 1800-209-1415 and request them to make all the required changes. Afterwards, the company would issue the policy document with all the required changes.

  • How can I download New India car insurance policy documents via the official app?

    For this, you need to first install the New India Customer app on your smartphone, then open the app and choose ‘Download Policy’. On the page enter your policy number and customer ID and choose ‘Download’ option.

  • How can I get the duplicate copy of my New India Car insurance policy?

    You can get a duplicate copy of your New India car insurance plan if you have mistakenly lost or misplaced it by calling the customer care executive at 1800-209-1415 and request them to assist you in getting a duplicate insurance policy.

Own Damage

  • What all is covered under New India car insurance plan?

    The expenses incurred by your car due to the following are offered coverage:

    • Natural calamities like flood, fire, tsunami, etc.
    • Theft or similar malicious act
    • Man made disasters like vandalism, riots, terror attacks, etc.
    • Loss/ Damage to the insured car and other belongings inside it due to an accident or any other mishap.

  • Is purchasing an Own Damage insurance for my car mandatory?

    No, it is not mandated by the law to buy an own damage cover for your car but as per Indian Motor Tariff act it is mandatory to have at least a third party car insurance plan in order to drive your car on public roads in India without attracting any penalty or fines at the time of checking by traffic cops.

  • Who is eligible to purchase New India standalone own damage insurance?

    A policyholder, who holds an active third party liability insurance is eligible to purchase own damage insurance from New India Assurance Co. Ltd.

  • How does calculation of premium take place for New India's own damage insurance plan?

    The premium calculation is done after taking into account several factors like car age, car make, vehicle type, geographical zone, engine cc, etc.

  • What is the meaning of Own damage premium?

    The amount that the policy buyer is required to pay to get their car insured under an own damage insurance plan is referred to as own damage premium.

Must Read Articles before buying New India Car Insurance

New India Car Insurance User Reviews

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